Banfield Pet Clinic PetSmart Complaint - Veterinary Service @ Banfield Pet Clinic
WOODINVILLE, WASHINGTON -- My 17 year old daughter took our elderly poodle, Waldo, in for grooming on a Friday and received a call that his nose had started bleeding during the grooming (he has never had a nosebleed before). He was sent over to the vet clinic to be checked out. The tech on the phone told my daughter that he might have a tumor and that they would need to do x-rays. She became very upset and called me at work. She sobbingly told me that Waldo was bleeding and really sick and might die because they thought he might have a tumor. He had already been diagnosed with a weak lyranx and sometimes has dry coughs. This vet told me when I called that this was untrue and that it was a symptom of a heart murmur. He strongly recommended x-rays to rule out the tumor and insisted that Waldo had a heart murmur.
He prescribed antibiotics for a nasal infection, saying that was the best way to start treatment and that they would call with the results of the x-rays. As I was paying $460.00 for the visit, the vet came out and spoke to another gentleman. He was telling him that his dog needed x-rays to rule out a condition and I was thinking how odd that it sounded so generic and just like the conversation I had just had. I felt that this was the way they were making money. I looked at my bill and saw the outrageous charges. It was all related to the x-rays. I even had to pay a fee for a specialist to decipher them.
In conclusion, the vet would not give me a diagnosis from the x-rays, we had to wait to hear from the specialist, which we never did. I paid this outrageous fee with no diagnosis to date (3 weeks) I have called and the vet is supposed to return my call...waiting...I sure wish I had looked online for other consumer reviews before I allowed treatment for my pet. Good luck.