Air Canada Complaint - Don't Forget To Ask For Reimbursement: $50 Per Day
VANCOUVER -- Mom lost her luggage (so much for the business class service) on the way from Vancouver to Toronto. My husband and I took care of her complaint to Air Canada. For those who lost the luggage:
1. Lost baggage claim service is located in India. Make sure that you spelled everything clearly for them and ask them to repeat what you just spelled. Seriously, some of them type A for E or S for V... literally, I said "V as in Victor" and I saw an "S" instead! Don't forget to double check the file at the "Baggage Tracer" in their website. Ideally, you have your file status website in front of you as you speak with them, so that you can see the information as they see it simultaneously.
2. Some of them do not know Canadian geography... that Toronto is located in Ontario or Vancouver in British Columbia.
3. Asked them for reimbursement for the inconvenience of losing your baggage. Ask for US$50 (maybe you can get US$100 if you can show them how upset you are!) per day per piece of your luggage. You have to do this every 24 hour after your flight arrival; otherwise, they would not add the US$50 to your file automatically. Magically, when I did this almost 20 hours after losing the luggage, they started sending a message to Vancouver airport to start searching there. Money does speak!
4. Double check what is the condition of the reimbursement; as of now, keep the original store receipts of any purchase incurred due to the lost luggage up to 21 days after the date of your arrival. Send them the original receipts along with a copy of your boarding pass and baggage receipt sticker, and your contact address to:
Air Canada Baggage Claim
P.O. Box 8000 Station Airport Zip 1116
Dorval, Quebec H4Y 1C3
5. You can avoid losing your luggage in the future by traveling lightly - bring just a carry-on, if you can! Lots of resorts/hotels have coin laundry - ask them before traveling!
We cannot blame the airline entirely because the ground crew (belong to the airport) is also involved in transferring the suitcases. Although there is always a chance that even the greatest airline may lose your luggage, the airline should ensure that the search is rigorous and efficient from the start. Their computerized baggage tracer system should be able to locate it quickly... just like when you trace your FEDEX package: you know exactly the status of your package. Anyway, I hope that someday they'll improve.
In the meantime, good luck! Hopefully, you can get either your suitcase ASAP or reimbursement from Air Canada!