T-Mobile Complaint - New Cell Phone Is Broken
SAN PEDRO, CALIFORNIA -- To whom it may concern,
I recently upgraded to the NOKIA 5310 cell phone at your T-Mobile store #8649 in San Pedro CA,Last Wednesday 7/30 the backlight stopped working after a flight to Seattle WA. Today Wednesday 8/6 I went back to the T-Mobile store #8649 in San Pedro where I was told that the moisture indicator showed the phone had gotten wet. This is 100% not true; there has never been any contact with any liquids to my phone. Is it possible this phone was returned by another customer and recycled back to the shelf? Or maybe one of the employees used it for demo purposes and it got wet. But I know for a fact that any water damage caused to my phone was not done while in my possession.
I was now being told by the rude employee "Employee Name" I believe this was his name or something close). That I would have to buy a new phone because water damage is not covered what water damage?? There was no water damage! The phone actually works fine just the backlight will not turn on. The employee was of no help, he was rude, insulting and made a comment that the backlight would still work if I didn't get it wet. Are you kidding me?? The phone never got wet!! This is just unacceptable as far as I'm concerned. So I left the store and called the customer service number where there was nothing they could do except give me a fax number to send a complaint. A fax number??
This is the absolute worst service I have ever experienced in my life, I have been a loyal customer for 10 years (7 years with T-Mobile) & (3 years with voicestream before they changed the name) I just spent $85 to upgrade to a phone where the backlight doesn't work and agree to a two year contract And this is how I'm treated. I will be canceling my service through T-Mobile if this situation is not handled in a more professional and timely manner then it has been so far. If I could please have the phone number to the corporate office and any names or email addresses in which I could forward my complaint to I would greatly appreciate it. Thanks for all your time.