Stardoll Entertainment Complaint - Beware Of Stardoll; They Take Advantage Of Children
LOS ANGELES -- My daughter (16) joined Stardoll when she was 14 and ever since then has been having problems, not only technical but with the staff.
She has been deleted 3 times, but had herself reactivated after proving to them they wrongfully deleted her. Ever since then the staff has been very snooty and rude to her, almost as if they hold a grudge because she was not one of the naive children to let them get away with trying to get her into paying more money. When she first started having technical problems, the staff said they could move her things. Before she had a chance to reply, half of her items were on a different account; useless to her. They promised her she would get them back but after asking again, they told her that it was 'impossible' and that she would not get them back. Being naive at the time, we did what anyone would do and that would be buying more of their currency and tracking down those items to replace. But they were quickly removed again.
She said she would let them but they had to give her a compensation. She was loosing half of her things, this was thousands of items and hundreds of dollars worth of merchandise (we've spent in excess of 600$ making her suite her own)and if she could pick some clothes of her choice to make up for loosing all the other clothes and furniture, she was willing to deal with it. After she asked them for this compensation, they then changed their story again. They now relied on rumors around Stardoll that were started about girls who refused to give up things to others for cheap prices. They claimed that they had used a loophole, which was not true. Now the staff came at my daughter claiming that it was the loophole causing this whole problem. She was outraged and then replied back to them. They then attempted to trick her into thinking she was not entitled to anything, claiming when she agreed when signing up that they did not have to give refunds. When she was asking for a compensation, because of technical issues as well as not being warned that this would happen, though they knew it would.
It is now August 2008 and after constantly attempting to get them to listen and what not, they have stopped replying to her and myself all together.
On Thursday she contacted the CEO telling him that she in fact had proof in her inbox that they had ripped her off, in the form of messages where they changed their stories and attempted to trick her into thinking otherwise. Friday morning she awoke to find her account deleted, along with the other account she used frequently. The staff had no reply to this. She started to use a spare account she had, not doing anything more than dressing up her doll and suite and without warning (or reason) they had deleted her account right out of the blue. The reason they deleted her accounts was so she could not get access to the proof she had.
Reports on Stardoll have been filed with:
The Federal Trade Commission
Better Business Bureau
and now my3cents.com
I strongly urge everyone to keep their kids off this site. It is a scam built around children. They believe that once they delete a child, they will re-make a new account and spend more money trying to get back what they lost.
They have no trouble deleting innocent children but refuse to delete racist accounts, sexist users as well as take any action against staff that shows favoritism to certain users and openly teases younger children by offering them things then refusing.
An employee of Stardoll.com filed a rebuttal on RipOffReport.com against my daughter's (I allowed her to write her experience instead of me writing it myself) claim stating that my daughter's ACCOUNT (they did not mention but one) had been deleted due to 'anti social behavior' as well as 'breaking rules'. My daughter had not broken any rules, she had not had time to break any on her other accounts deleted too, and you've got to be kidding me when they say she was deleted for being anti-social! Nowhere in the rules does it say a child cannot be anti-social, further more if she was I would assume they would of contacted her and not given us this lame excuse after we've filed the reports! My daughter logged in for at least 3 hours daily, she replied to all comments and guestbooks (she has almost 2000 pages in her guestbook (10 comments on each) and 5500 inbox pages (10 messages on each) and has obviously given them lots of money as well as I have for birthdays, special occasions and as rewards. If this does not prove that Stardoll.com is a scam for children, then I do not know what does.