Time Warner Cable Complaint - Scripts Don't Work With "Real People"
TORRANCE, CALIFORNIA -- I ordered the bundle package. When I ordered I told them that I was in a new home and had no telephone. I told the sales rep to have the technician call me on my cell so that I could come to the gate to let him in. Well, the call that I received on my cell was sorry that we missed you. So, I immediately called TWC and was on hold for 20 minutes that I would have to wait until 7 pm. I was like wait, your technician did not follow the work order and I have to wait all day. The CSR said, "Yes, mam that is our procedure." Then I was given the supervisor and had to wait another 20 minutes. He told me the same thing. So, I waited all day and again at 4:30 I had a call, sorry that we missed you. So, I called back TWC and was on hold until 5:15. No kidding!!
The supervisor told me that I would have to be reschedule for Friday, which was 4 days away. Okay, their technician messed up and I have to be on hold for hours and have to wait 4 days. And yes, I was read from a script. I cancelled the entire order and am going with At&t bundle packaged order which is a bit cheaper. I was so frustrated and have not been that mad in years. Why should I have to pay for this service when they can't even treat me like a person? The scripts are unbearable to listen to. Their procedures are not personable. If I was the supervisor, I would have been our here myself installing the darn cable.
What is happening with corporate America? I was listening to the radio and it said that American's are leaving this country for happiness. We need our ma and pa stores back.