Sears Complaint - Sears: They Don't Care, And It Shows
FOLSOM, CALIFORNIA -- My brand new, expensive range made a terrible racket the first time I turned on the convection feature, so I called Sears to fix it. They said someone would be out between 8-12. When 12 passed and no one had showed, I called them, and was told by a very smug, dismissive rep that the 4-hour window is only an estimate, but that he would call us within 2-3 hours to let us know when he'd be arriving.
3 1/2 hours later, he called to say he'd be there in 30 minutes. We're still waiting. I join the ranks of those who will never buy from Sears again. No surprise at all that they are having so much trouble.