J.C. Penney Company, Inc. Complaint - Cashier Cut Up My J.C. Penny Card!
BREA, CALIFORNIA -- I have been a LONG time good outstanding customer with J.C. Penny's for YEARS! I am NOT the type to get store credit cards because it just ruins my over all credit score. But since I use J.C. Penny so much I did except theirs and have had one for at least 15 yrs now.
Well...I just recently went to JCP and bought a few things and went to purchase them. Took forever to find someone to check me out. Everyone was looking around the store for a cashier. Very frustrating! I finally snag a girl and I gave her a card that was mailed to me that allows me to receive a FREE JCP catalog. She takes the card and tries to scan it and it doesn't work. I TRIED to tell her I've gotten free catalogs before with these cards and you DON'T need to scan it or do anything! I said NICELY...you just need to take my card that says I get a catalog...and give me that book. (the end!) Well she makes a BIG production out of it. Long story but she gets another guy that works there and he tells her just what I did...you DON'T need to scan anything...just give the customer the catalog. (I swear...how stupid can someone be.)
So now that she ALREADY has be a bit annoyed and frustrated I had her the few items I bought for my hubby. I give her my JCP card and she runs it through their machine and says "Have you used your card in the last 8 months"? I said "YES". She said "When"? I said I don't remember the last day I used it...I've been busy going through cancer treatment. I said maybe a few months ago or so? She said "well it MUST of been 8 months or longer because if you DON'T use your card in that 8 month period they will cancel your card".
I said "What...I've NEVER heard of such a thing..this is ridiculous"! She starts RAMBLING on and on trying to convince me this is company policy and it happens. I have a freaking headache and was TRYING to be nice. (God only knows why?) She starts telling me I can pay cash or OPEN A NEW card with JCP. I told her I don't like that idea because NOW on my credit it will look like I am opening up another credit card and that affects my over all credit score. I let her know I'm not happy with that and I again told her my OLD card HAS to still be good.
She rambles on again and convinces me to open up a new jcp card. And with that I will get 10% off my purchase that day and ALSO another coupon for 15% off on my NEXT purchase. (I just WANTED to go home...it had been a long day so I said OK.) (Kidding myself in the head now!!!)
I get home and this is STILL bothering me that she said I had to open a new account since I had not used my card in 8 months and I KNOW I had. I look it up and it had been 4 months since my last purchase at JCP. So NOW I am PISSED...I call the store manager and tell her what happened with this cashier and how she actually CUT UP MY CARD!!!!!!!!!!! The manager said you have to be kidding. I said I wish I was. I told the manager the entire story that the cashier says you guys cancel cards if they aren't used in a 8 month period of time. She said that is just not correct. (DUHHHH) She asked if the cashier called anyone or anything about this? I said no...just told me matter of fact that this is the way it was.
I also told the manager maybe this girl tells customers that so she can get CREDIT for having customers opening up NEW accounts. The manager said she wouldn't do that. I said it looks that way to me! Plus I told the manager I wasn't happy that this girl is taking all my information at the desk and asking for MY SS number to put into the computer. I said how do I know she isn't trying to get my info and use my identity. I also told that manager while she was doing all this she also told me after she punched in all my info that I was APPROVED for $2000 and that is REALLY GOOD. (Why the he$$ is she paying attention to how much credit I am entitled too...that is KNOWN of her freaking business!) I told her $2000 is low...my OLD jcp credit account allowed me over $5000...so NOW you've cut it up and lowered what my credit amount at the store.
So after telling the manager all this she said she would talk to the girl and call me back. She did call right back and she DID APOLOGIZE for what happened and said she doesn't understand why the girl did this? But she would like to mail me a $25.00 gift certificate and as far as re-issuing me my OLD card number I would have to call another 800 # and see if they could open it back up and close the new one the dumb girl opened for me. What a major pain! The manager also told me that the cashier told her that she called on the phone and talked to another manager that day about my card and was instructed to do that with my card. I told this manager that she is a FLAT OUT LIAR. She called NOBODY because I even asked the cashier that day to call someone and she wouldn't!!!!!
The manager did believe me of course and again...she just kept apologizing. She said she doesn't know of any stores that cut up your cards. (And believe me...this girl literally cut up MY card!) So other then an apologie and a free $25.000 gift card I called this guy at the 800 number to re-issue my OLD mastercard number I had with JCP. I asked him NOW that this girl canceled my old card and opened a NEW one...I said isn't that going to reflect on my credit score that I opened a NEW account. He said he was very sorry but yes it would. :( Darn it all!!!
I work SO HARD to keep GOOD credit...and she does this. There is no way to remove it. Now it looks like I opened a new account one day...and closed it the next day. Why do I HAVE TO PAY FOR THEIR MISTAKE!!! So needless to say I am pissed. JCP should be careful who their hiring. I spend good money in there. Well I did...not sure if I'll even activate my new card they just sent me. A $25.00 gift card doesn't seem like enough after all I went through. I think she should of had this girl call me personally and apologize.
So BEWARE if you have a JCP card and get told some cockeyed story like I did. I REALLY and truly believe this girl did this to either get my information for identity theft. (Why else would she notice how much credit jcp ok'd me for?) That was strange to me. Or...she is getting CREDIT for each new customer she gets to sign up for a jcp credit account. I have a cousin in retail and they get credit when they talk someone into opening a store credit account. I am so ticked off at this store...that idiot cashier...she couldn't even give me my FREE catalog without a major hassle. Where do they find these people. (I'm done with my rant now.) Sorry...but I'm still pissed and just thought some should be warned...not sure what game this cashier was playing. At my age I should of known better...I've never had ANY store tell me they will cancel your card if you don't use it. JCP has went down hill anyway....its a shame...but soon they will be shutting down their stores like all the other ones are since they have all Hispanic clothes in there and nothing for us white people. (They SHOULD have clothes for EVERYONE...not just ONE race.) Nor cashiers that know what they are doing. I think I will shop else where...JCP is waste of my time.