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Smarthome.com Informative - Unreliable Customer Service

Review by ourblueface on 2008-08-09
IRVINE, CALIFORNIA -- I do not recommend this company. After bidding on one of their auction items, their web site showed a higher bid than mine. Hence, I ordered the item at full price along with other items in order to secure lowest charges for item plus shipping. Then, I was notified that I had won the item on auction. When I called customer service, they said to complete the transaction and they would promptly cancel the order for the auction item. Now they refuse to honor that promise. Furthermore, they will only accept return of the auction item, not the full-price counterpart.

I suspect this is due to vindictiveness of lower-level clerical personal who do not brook criticism of their general incompetence or unresponsiveness. Anyway, it is no way to run a sales operation.
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