JetBlue Complaint - Jet Blue Blew It - Unorganized
NYC (JFK), NEW YORK -- I can't imagine what happened on 08-08-08 for Jet Blue airline.
I was flying home from JFK - New York City to Pittsburgh on the above date.
Got to the airport only to find my flight was going to be delayed by 3 hours. As I looked around the Jet Blue Terminal and started to have conversations with other passengers I realized the whole system was out of sorts. People where laying on the floor, curled up on chairs trying to sleep etc.(being stranded for up to 9-10 hours already) and why I found out, was a delay in the whole system. Planes were ready to go but had no crew. Crews were ready to go but had no planes.
Scheduled flights were canceled to various parts of the country, leaving many passengers stranded, looking for alternative planes with added costs for moving. People with babies and children. Announcements were few and far between. I was routed from Gate 6 at 11:45 pm to Gate 15 at 10:35 pm to Gate 18 by way of shuttle bus for 11:15pm. People passing by in the shuttle bus line were hysterical at the inept service. Many people had been shuttled back and forth between gates several times as their gates were changed.
Whew, what a seriously defective way to handle a misstep on the airlines part.
Some people said it was weather related, but as we searched our laptops and called homes we couldn't find a single incident of really bad weather anywhere.
Over the years I've been in planes that have taken off in storms, winter ice (with planes de-icing more than once) fog, turbulence, So if their was a weather related delay on 08-08-08 no one could find it.
I would think it was a total domino factor. One delay by a late crew or a faulty plane would set the tone for the complete ruination of a travel day.
My biggest complaint is the lack of communication on the part of Jet Blue staff. The way we found out our flight was leaving earlier than the info. board said was by one of our group checking online through her phone.
There happens to be a customers Bill of Rights by Jet Blue that says the following:
Customers whose flight is delayed for 1-1:59 hours after scheduled departure time due to a Controllable Irregularity are entitled to a $25 Voucher good for future travel on JetBlue.
Not one of us was offered this compensation. Our flight was scheduled to leave at 8:35 pm and didn't board until after 11:00 pm and wasn't able to take off until after midnight.
We were truly treated BEST by the man guiding us to the shuttle bus and by the bus driver.
When I flew to NYC on Jet Blue I was totally surprised and delighted, but it doesn't pay to be too optimistic about airline travel. It is at best a precarious, fine line between good and awful.
Thank you for taking my Review.