Wyndham Vacation Resorts Complaint - Wyndham Vacation Resorts Very Disappointing
MYRTLE BEACH, SOUTH CAROLINA -- After purchasing a one week vacation rental from a gentleman on eBay, my wife and I traveled over 700 miles by SUV from New Jersey to Wyndham Seagate, Myrtle Beach, South Carolina. Once we arrived at the reservation counter, we noticed immediately that they wanted us to participate in a selling of time shares scheme. They offered "gifts" to schedule an hour or better with some staff members to conduct a "survey" of the room and properties amenities. We were polite, but was really not looking to waste time on something that was not in our plans at the time we bid on the vacation package.
After being given our room keys and left to "lug" our luggage from our SUV (which No parking spaces could barely fit), we arrived in a room that was NOT nearly as nice as was described in the Ebay auction. The room was not even cleaned properly and human hair was left on bathroom fixtures and on the kitchen floor! The beds were rumpled and was missing bed spreads. The most serious of misrepresentations in the eBay listing was the floor plan of the room. It showed clearly a two room floor plan with multiple balconies that would face the ocean. Our room had one single balcony facing another building across from ours. The "alley" that separates the two building has a "lagoon" filled with green moss and water scum. The views were terrible as was the customer service once we complained about this situation.
At first, the women that signed us into the resort (5 star resort "was advertised") tried to make it look like she was concerned and gave me a room key for another suite. I looked at it to see that it was slightly better than the first unit, but directly across the same "lagoon" water feature. My wife came over to inspect the newly offered room and made the decision we would take it because it was 90% cleaner than the first one offered to us. Going back to the women at the "customer service" counter to let her know that the room would be fine, she alerted us to the fact that she gave me the wrong room to look at. I was upset further, as was my wife, who had been in tears after seeing the first room. Taking another key now to inspect a third room, we insert the key in the door and open it to find two women already in the room!
We apologized and explained what we have been through ourselves and giving them the key that opened their door. They were very upset with their room as well as the intrusion by me, my wife, and two small children. When we returned to the women to tell her of our complete dissatisfaction and aggravation. We asked what was going to be done now? and was told that we were "back to the drawing board"!! This is now a half of a day of moving luggage from trunk to room and back to trunk of car, inspecting rooms that were NOT available to us anyway, and being told there was now NOTHING they can do or offer!