Dorschel Automotive Group Complaint - Used Car Deposit Not Refunded
ROCHESTER, NEW YORK -- Several weeks ago I stopped by Dorschel car lot, I was approached by a salesman, asking what I was interested in. I told him I was looking for an older 95-00 Toyota 4runner that was in reasonable shape not pre-certified. He had none to look at but would call me when one came in. With in 2 weeks time he called several times leaving messages on my home phone since I live 65 miles away from the dealership. That a 4runner was coming in an need to get back to see it asap.My girl an my self went up on a Saturday afternoon located the SUV on the lot. I looked at it, the frame was rusted thru just like my Tacoma which was being bought back by Toyota. There was a 2nd 4runner on the lot an I looked at it an was curious to know how much they wanted for the SUV we took it for a ride seemed ok except for the brakes an the rear window that was stuck down wide open. We went back to his office to discuss a deal he came back with a figure .
I asked is that your best price he said we can get this at and auction . I asked my girl what she thinks and agrees to have the truck state inspected and see how much it will cost to get it to pass. The sales man asks for a down payment of 500.00 Dollars we don't have 5 we only have 400.00 Dollars he agrees that will hold the SUV in the interest of buying it after it passed inspection. Monday mourning the salesman calls me tells me it will cost an additional 1200.00 Dollars to repair the rear brakes I told him it was to much an forget the deal, he asks well how much would I give for the SUV an told him he had all ready given his best price in the beginning of the whole deal now he wants to dicker. I told him just refund are deposit an we'd be good ....
But now its 3 weeks later and we still don't have are deposit money back I called an left messages but no one returned my call about are deposit money we put down on.. Oh yes they did cash are check the next day ...I can't believe this is way a so called reputable dealer takes advantage of the poor upstate working class people who live 65 miles away looking for a return customer deal . I spent 400.00 Dollars to drive a total 130 miles my gas money for a 2 mile ride in worn out suv.