Air Canada Complaint - Flight Delays
NEWARK, NEW JERSEY -- Last year We had planned a rather lengthy trip to visit a relative who lived in Kuala Lumpur. We booked seats on an air Canada flight (3 people -my mother, sister and I) which set us back about 6 thousand dollars. Apparently 6 thousand dollars is a deal on Air Canada because since then the fares have nearly doubled. Anyway, that's another point all together.
We had to make not one, not two but 3 connections to make it all the way there from Fredericton, New Brunswick. Connections were in Montreal, Newark and Sweden. So we have scheduled tickets and alloted appropriate times to connect between flights and we are set to go. day arrives for us to travel, and we take off and Land, no issues. We are then stopping over for 9 hours in Montreal (scheduled) and then off to Newark - We are delayed by an hour getting on the plane because of weather, then delayed an hour in the air because of air congestion, and then sat on the tarmac 30 minutes while we then subsequently watched our connecting flight take off. So this obviously is disturbing knowing our other flight is gone (because we were connecting to Malaysia Air -Which IS on time). We go to air Canada's ticketing terminals in Newark and no one is home - go to Malaysia Air and they say it's Air Canada's issue so we were then back to square one with no air Canada agents to talk to. Finally we are directed to go retrieve our luggage and find some back room agent that will tell us what we need to do now. This is a Monday mind you and around 11 PM so we have been in airports all day. We are told that Malaysia air only flies 3 days a week out of Newark - Mondays, Thursdays and Saturdays. So, they call Malaysia air and we are told that it would be a week and a half before they could reschedule us.
Our trip was scheduled to be 3 weeks long in Malaysia so that would cut it in half and meanwhile we are stuck 1000 miles from home. I obviously protest and say that this is unacceptable, and some how we are magically scheduled on the next Thursday flight. So- it's Monday, and we are stuck in Newark, New Jersey or 3 days. First of all- How do you find a hotel? second of all who is paying for it? Not Air Canada because it was a "weather delay" we have to spend 3 days in New Jersey , and 2 extra days traveling losing nearly a week of our trip. In the end, we had flight insurance (thank goodness) because it cost us nearly $1500 for 3 days in Newark to stay there being so close to New York and the American Thanksgiving weekend. We manage to get the flight 3 days later and Malaysia air is superb and we can't understand why Air Canada can't be this efficient, clean, organized and courteous to their patrons. I avoid Air Canada like the plague if I have a choice- but I don't really have one- living in Fredericton, Air Canada is basically the only Airline Canada offers.
This was highly discouraging, and I hesitate any time I think I need to fly somewhere - My Fiance lives in the United Kingdom, and that in itself is a whole different Kettle of fish. Air Canada charges 1000 for base fare and then 600-700 in "fuel surcharges" and other taxes, so in total it ends up being 2100. That is ridiculous. Do you really mean to tell me that I have to pay for a ticket that doesn't include such useful items as fuel? What exactly is the base fare paying for then? It is utterly ridiculous.
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