Comcast Corporation Complaint - I Cannot Believe These Suckers Make Money
OAK RIDGE, TENNESSEE -- My name is Sandra and I want to share with you how FED UP! my husband and I with Comcast service. Now that my husband and I are moving to a new home, we will NOT continue with Comcast, PERIOD! The service is TERRIBLE not only the signal but CUSTOMER SERVICE is WORTHLESS!
If you call the 1800 they are ALWAYS on a heavy call waiting and suggest you to call but at a later time, SOCKERS you DO NOT treat a customer that way, you prompt the customer to a friendly, SMILE customer representative ASAP.
If you visit the OAK RIDGE BRANCH they are a DISASTER WALKING. I don't know why they bother to change from location to a "better building" if now I have a LOOOOOOONG waiting on a line than I did before at their old branch. Not matter what time of the day you visit Comcast at OAK RIDGE BRANCH your waiting is more than half an hour, RIDICULOUS! :(
Some customers are during their work lunch time and I saw customer walking out upset, can't blame them! When you FINALLY get to the counter to be helped, you wonder....where is the SMILES on their faces, where is their customer service training that "they suppose to have" when they get hired, UNBELIEVABLE! Instead of directing to you as "Good Morning, how may I help you?" with laziness they say "What can I do for you?" NEVER SMILE, WORTHLESS EMPLOYEES!
I remember that once before, I called because I use to have the box and I was watching a movie and it frooze, I call the 1800 number and all I got out of that phone call after having to wait for a long time on the line was: "Well! The on-demand is free to you!" Kind of like "hey! why are you complaining." I ask to speak to management about this STUPID NON-SENSE response on counterpart of the customer service representative and all I got was the same response "Well, the on-demand is free to you." I don't "F" care if it's free, you are providing me with that service, FREE OR NOT, I'm calling in for help, I expect you to help me not to get that kind of senseless and IGNORANT response! For those who answer to me like that they get go to HELL and put their words in their rear end!
I AM FEED UP WITH COMCAST and I am GLAD that IT'S MY PLEASURE TO ANNOUNCE TO ALL YOU THAT MY HUSBAND AND I ARE LETTING GO OF THIS SERVICE ALTOGETHER, YES! FINALLY! We will look forward to another service provider, one that I can be treated with respect and dignity, one that when I call the 1800 I can find answers, one that when I visit the office in person I find people who REALLY WANT TO WORK, who really want to be there and not people who are just holding a job because they have to pay another bill, like the folks at OAK RIDGE BRANCH.
Once before, my husband and I, had connect internet, cable and telephone with Comcast, well! PUBLIC GUESS WHAT??? A week later we were not be able to make use of ANYTHING and when I called the 1800 they told me that the very first time available they have were almost a week from that day, A WEEK without telephone, internet and cable, IMAGINE! IMAGINE HOW FRUSTRATING THAT FELT! I probably have had more people from Comcast visiting my home in a year than family and friends, altogether. I wish that customers do realize how a headache implicates to be a Comcast's customer and LET GO! LET GO OF THAT SERVICES that after all, all it's is EXPENSIVE AND WORTHLESS! Again, I AM SO GLAD TO ANNOUNCE THAT WE LEAVE COMCAST UPON MOVING TO OUR NEW HOME! I prefer to threw my money to the trash count than to keep waisting it with COMCAST!
I feel offended by them, I feel that I have been REAP OFF and I AM GLAD TO SEND THEM TO HELL by leaving this WORTHLESS Comcast service!