Ford Motor Complaint - Not Standing Behind Their Product
MISSISSIPPI -- Dear Ford,
When shopping for a new vehicle I immediately go to Country Ford in Southaven MS. I have only had the pleasure of working with them thru the sales and service process one time, but that one time was enough to make me want to be a customer for life. In every aspect the dealership has provided me with excellent service and I commend Glenn Mitchell and his entire team. However, the Lincoln Aviator I currently own and purchased from Country Ford, will be the last FORD I buy.
Regardless of the 85,000 miles on the vehicle, it is only 5 years old and has a manufacturing defect along the emblem on the lift gate. When questioned in the service department at Country Ford, I was told this is a re-occurring defect in Ford vehicles. I have since laughed as I am driving down the road and see other vehicles with this same defect and state, “they have a crack just like me.”
The problem I have is although this is a known defect, both Country Ford and Ford Customer Service are telling me I am still responsible for approximately $180 to have this defect fixed. I have been told there is no recall on the vehicle and it is out of warranty with too many miles for anything else to be done. I just don’t understand this. You know there is a defect in your merchandise, yet you want stand behind it? That is not the kind of partnership I want with a company whose vehicle I plan to drive for another 85,000 miles, much less the new vehicles I am currently looking to purchase for my wife and son.