United Airlines Complaint - Baggage Loss / Theft
ATLANTA, GEORGIA -- Checked two luggage duffel bags (with TSA locks) from Atlanta to Johannesburg. One arrived, one didn't. Missing bag was forwarded two days later minus some of the contents. On the return trip through London, one bag was diverted somewhere. UA Claim Rep. thought it "might" be delivered to our home in four days. Bag #2 made it to the Dulles Airport but was not put on the connecting flight to our final destination in Atlanta.
It was subsequently delivered the following day. Bag #1, lost at Heathrow in London, has yet to be returned, however 4 full days have not passed as yet. The jury is still out on that one.
Summary: If flying United Airlines, prepare to visit Lost Luggage Claims Office a lot and don't pack valuables even if secured by TSA locks. Chances are you won't see them again.