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Middletown Toyota Complaint - Beware Middletown Toyota Service Department

Review by MIS Prof on 2008-08-12
MIDDLETOWN, CONNECTICUT -- We brought our Highlander Hybrid in for an oil change at 15000 miles. The service advisor showed us an official looking chart explaining many other services "needed" at 15000 miles, including a tune up and new PCV valve. They said it was because the car is a hybrid. The charge for the service was $250 rather than the $25 the oil change cost. We thought this was Toyota's recommendation, and since we had never owned a hybrid before, we believed the dealer. When we got the car back, we read the manufacturer's recommendation, that said we didn't need any of that extra service until 60000 miles.

The dealer ripped us off for $225 in service we didn't need. Buyer beware. We will never enter that dealership again, for anything.
Comments:1 Replies - Latest reply on 2008-08-12
Posted by Anonymous on 2008-08-12:
You should have read the recommended service schedule BEFORE bringing it for service.
Having never owned a hybrid, that should have been one of the first items to read.

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