1Car1 Complaint - Extortion, Unreasonable Staff, Rogue Trader Company
LONDON -- We hired a car from the 1Car1 Rental, (Railway Arches, 133-135 MacFarlane Road Shepherds Bush, London UK) for a weekends fishing up in Wales. The weather was not kind, though we stuck to the sealed roads, we collected some very minor mud splashes. We were tent camping and stayed in several campsites in the Brecons.
On returning the car we were charged for a valet service of £45.00 and additional petrol at £20.00. The total car rental up until this time was originally £77.00 (+an additional £20.00 for a named driver). From the onset, we felt that the rate we had been charged was very low and that we had possibly signed our lives away (especially on closer inspection reading the swathes of fine print, as well as the large "Hirers are responsible for tires and windscreens" emblazoned in red across the hire agreement (they should be responsible for these, as they own the vehicle). 1Car1 should be avoided at all cost.
On leaving the car rental company in high spirits to start our weekend mission, we asked if they had foot mats for the footwells to help keep the car tidy - they said no. There was evidence of plastic keeper lugs which would normally hold the mats! On inquiring where the nearest fuel station was for our return journey to ensure the car was returned with a full tank, we were also told they operate a empty to empty policy and so long as there was roughly the same amount, that there was no problem.
We spilled no food, or left any rubbish in the car, except for the small pieces of grass which was unavoidable staying in campground. We are talking small pieces too small to pick up by hand. We did try and vacuum the small pieces of grass from the car on a layby on the M4, but the cleaner was not working (this was not because the car was a state, but because our suspicions of the company and its extras policies, had already started to worry us gravely). We offered to do it in their yard, but they would not let us. The time was right at rush hour and there were major road works surrounding their office location in shephards bush, which made going else where (with no good idea of the local area or roads), impossible and a very rude suggestion from them. Thank goodness for sites like these.
I am going to submit to all sites I can find, as well as writing letters to the editor of every fishing magazine and travel mags and telling everyone I know. These people are rogue traders and need bringing to task. They operate on extortion tactics, and (if we were lesser people), risk your sanity and chances of a conviction from what would be deserved violence towards the rude and arrogant staff. I am also taking them to the small claims court. I took photographs of the car as returned, which will eventually make them look very guilty. Stick with Hertz or Avis, they are polite and I have used their cars on numerous trips before and once or twice even left the cars in a bit of a state, but with no foot mats, how does one avoid normal use? The advantage of using one of the reputable companies also, is that you can return the car after hours and not have to rent for an additional day too, just to meet their lazy business hours. You can also buy fuel protection policy, for returning it in any state. The old addage, if something sounds too good to be true, then it probably is!