Gold's Gym International, Inc Complaint - Deceitful Tactics
SAINT PETERSBURG -- I joined Gold’s Gym with a Month-to-Month Membership about 6 months ago. I was told at the time of signing up that I could cancel at any time and that there would be no penalty or fees. I was also told that I would be billed for the remainder of the month I canceled. I remember reading in the contract that I would have to write a letter to cancel my membership, which I thought was not customer service oriented and I even mentioned that to the sales person.
So, times are tight and I decided that I need to cancel my Month-to-Month Membership and I called them up to do so. I asked them what I needed to do and I was told to write a letter to the Billing Department and then my final payment would be in January of 2009! I told the ‘Gentleman' that was unacceptable, I was on a Month-to-Month Membership and he said, “Well, it takes 60 days to process.” It does not take 60 Days to process a cancellation of a Month-to-Month Membership. It only took an hour to process our sign-up. So, not only is that ridiculous, but his math is terrible. 60 days is not 5 months. I was furious.
I told the ‘Gentleman’ that I would just deny their charges or cancel my credit card that is associated with my “Membership”. His reply was, “Go ahead. It’s your credit.” He was implying that if I don’t comply with their charging me for 5 extra months of service, then my credit will be ruined.
It would appear that they train their staff to be deceitful and to be bullies. I will try to work my way up the chain of command and resolve this to a more acceptable outcome. I will update my post with any further information I learn.
Update: I sent an email and never received a response and then had a death in the family so I put off dealing with these lovely individuals for a couple of months. They kept charging my card. I called and spoke with the billing department and they were curt, but I then called and spoke with the owner and explained the situation. He agreed to not make me send in a certified mail letter to cancel my membership and then just pay what I've owed up to that time. So... in the end. I paid for 3 months of membership (for 2 people) that I did not use after I tried to cancel my Month-to-Month membership. Steer clear of these ethically challenged individuals.