Alaska Airlines Compliment - I love Alaska Airlines!
SEATTLE, WASHINGTON -- I recently took a quick last minute round trip to Sacramento from Seattle. I used their wonderful Web Special's program to get a super cheap ticket, and booked it on line. I use it frequently, and love it!
When I got to Sac, the possibility of staying longer was discussed, so I called them to see about changing the return, knowing that the type of ticket I had did not allow any changes.
What I discovered, to my horror, was that I had actually booked my return for the same day I had arrived by mistake (I intended to stay one night and then return, and was looking at staying two nights).
This was bad.
Legally, if I did not use the return as booked, that same day, it was going to cost me 250 dollars to get home...
I begged the CS person to see if there was anyway to make an exception to their rules, and allow me to change the return. She put me on hold for a minute or two, and when she came back, told me that her manager had given her permission to, one time only, allow me to make a change to this ticket for a 50 dollar fee.
It was a wonderful resolution to the problem I had created by not being more careful when I booked my ticket, and allowed me to stay two nights too!
Thank You Alaska, you have a loyal hapy customer for life.
And I will never screw up an on line purchase again either!
This is how all companies should treat their customers!!!