Circuit City Complaint - Extended Warranty Is A Joke
37886, TENNESSEE -- I have been trying to get my HP slimline fixed since May 3,2008. It is now Aug. 12, 2008 and I still do not have a computer. I took the computer to a local Circuit City store like I was told. They said they would call when it was fixed, no call, so I called 2 weeks later. It was fixed, come and pick it up. I get home plug it in and nothing. So, I call the 1-888 number and told to never take it to the store always call them. We troubleshoot and nothing. Someone will be calling and set up a time for a tech. to come to my house. I wait for 2 more weeks no one calls.
I call again, someone will call tomorrow. Again no call, I call & finally get someone to my house and they "fix it". It works 2 days and dies again. I call same ordeal and finally about a month later, a tech. shows up replaces mother board and power supply,but leaves my house with it not connecting to the internet under my extreme protest. It hooked to the internet before. I was told my modem was bad. I bought a new modem, but still unable to hook to the internet. Call again, I'm told we're going to ship you a "new" computer and it will arrive in 7-10 business days. 3 weeks later I'm calling once again! Finally someone tells me that computer is on back order, but we will send you a computer with 3mb of memory, but it will cost you $20.
I say no, and he says they will charge it to the warranty company. Mid July I receive the computer and pull it out of the box and notice 9 deep scratches down the side. I can deal with that and I plug it in. Turn the computer on and it takes for ever to load a page. I try everything and it's still slower than Christmas. I call once again!!! Then I'm told that it is actually 1mb and it will be slow until I bring it to the store and pay to have them upgrade it. Unacceptable!!! I enlist my father to help because maybe they will listen to a man better than a woman.
I'm willing to try anything. No luck he is still waiting for a phone call from a supervisor he talked with 3 weeks ago. I called again today and was told to take it to the store, after I was told not to and they would fix it and if they could not fix it they would ship it off and repair it. It is just a coincidence that if it is shipped off it could take 2-3 weeks to repair it and my "no-hassle" warranty runs out in 3 weeks. I also find out that one of the 4 supervisors I spoke with said I had agreed with the offer of gift card towards a purchase of a new computer from Circuit City. No agreement was ever made and there is no way I will ever step foot in a Circuit City store again!!!