Hydroxatone Complaint - Hydroxatone's Free Offer Is A Setup - Beware! - Anti-Aging Cream

Posted by dan gordon on 2008-08-12:

I had a similar experience with them. Glad you got the delivery confirmation. Even so they still charged my CC but when I called and gave the tracking number they quickly zeroed out the balance. There really was 'no' free trial as if you didn't call they would bill you.

Posted by CrazyRedHead on 2008-08-14:

Good thinking on getting receipt confirmation, now they can't lie about it.

Posted by kmlawn on 2008-08-18:

Yes, this happened to me. I did use the cream for a time, but they sent so much so frequently that I could never use it up. I sent some unopened bottles back per their return policy, and never received a credit or heard a word from them. Later I discovered the "Encore Marketing - American Leisure" charges that had been occurring monthly on our credit card. I hadn't noticed them before as my husband pays the bill and assumed it was something I ordered. I never would have agreed to such a service and don't recall ever receiving anything from them. I reversed what charges I could, and filed a complaint to the Attorney General of Maryland (where Encore Marketing is located) demanding a refund. My next letter will be to Hydroxatone (how dare they disclose my credit card to another company without my consent.) I never saw a dime of benefit from American Leisure, nor do I have any clue what they do. I'm out over $260 to them, and the money Hydroxatone never reimbursed me. Beware companies who need to resort to such deceitful tactics to sell their products, because they likely can't sell them otherwise. They take advantage of the fact that people are busy and unlikely to question a $14 charge on a $2000 credit card statement, but will keep hitting it every month until it adds up.

Posted by SavannahJeff on 2008-12-01:

Recently suckered into this myself, I just initiated the return; many thanks for all the heads-up comments. Product did not work for my wife. The "am-pm treatment" stuff made her eyes tear up, though not from joy.

I'm curious as to why a company would go out of its way to discourage me from contacting my credit card company before returning its product - that's actually printed in bold on the return card they shipped with the order. Are they anticipating something?

Several attempts to call them and get past the "all circuits busy" message finally paid off. (I thought that was part of their scam until my call actually went through.) Their phone system greeting is a female voice with an English accent, talking about how wonderful the product is; I assume this was done to give callers an impression of the company's poise and class. However, since the narration was spoken directly into their answering machine's echoey speakerphone, instead of professionally produced a recording studio, I got quite the opposite impression.

All that aside, the person I spoke with there (Dierdra) was quite courteous. She did try to tell me that the problems we have with the product are becuase we ordered the wrong one, and tried to talk me into switching to something else. Nope.

She provided a Cancellation number and was clear with me as to the exact date on which the product needed to be returned to them in order to avoid additional charges.

When asked, she confirmed that I was no longer in their auto-ship program. She even suggested that I opt for delivery confirmation at the post office in order to track the return.

So far so good; I'll let you know if we actually avoid any additional charges from them or from Encore marketing.

Posted by mormonchic21 on 2009-01-07:

Hydroxatone totally got me with their so-called "free trial." I received the product, broke out in a rash, sent it back, and have been charged for the stuff! They claim they never got it back! I paid for priority mail 2 weeks ago, so I KNOW they are lying. Unfortunately, I lost my delivery confirmation number, so I'm screwed. Never in my life have I delt with such a dishonest company!!!

Posted by ajtheamazing on 2009-07-16:

Well, first off I am a customer service rep for this company. What I would like to say is number one: that our company is not the only company in the world that offers a risk-free trial. If you cannot grasp the concept of a risk-free trial than you truly are an idiot and should not order anything over the phone. Secondly, most of you customers scam us! You people lie,lie,lie. Sometimes I get so damn aggravated by the amount of pure ignorance I hear on the phone. You people honestly disgust me. Do you really think if you walked into a department store and asked to bring home a $60 dollar jar of wrinkle cream and use it for 30 days the sales clerk would oblige that? Our company loses money everyday, because people like YOU (and that pertains to people complaining about our products)scam us. I have some people who order the rft several times in a year and get away with it, they NEVER purchase the product, they always send it back before the 30 days. And by the way for those of you that do that...I am hip to your BS...don't think you can try that with me as your customer service rep. Also, for those of you that claim you NEVER received your shipments, I'd advise you not to do that. You will get caught. Lastly, for those of you who claim to have NEVER ordered the product in the first place, don't do that...we can pull the initial sales call. O and before I end this rant. LISTEN TO THE INITIAL SALES REP AND READ YOUR INVOICES!!!!!!!!!!!!!!! Don't blame us for your lack of intelligence.

Posted by Shouldn't be Surprised on 2010-01-05:

Wish I had read these comments before I ordered the 30-day free trial of Hydroxatone. And also I should have known better - nothing is free. Via the yougerlookineyes.com website in Dec 2009 I requested the 'free trial' of Hydroxatone and charged the $8.95 shipping/handling fee plus the extra $1.59 for insurance. And yes I read the fine print on the website about the auto ship and the charges associated with it as well as the refund policy. In a few days received two jar and followed the directions for use. Within the week of using Hydroxatone I broke out in a rash. No surprise - I'm allergic to everything. But thought with a free trial I'll give it a try; what could I possibly lose. I called to cancel well within the 30 days - Jan 4,2010. The very day I called to cancel, my credit card was charged $139.90 the cost of both jars! Why? Despite the fact: 1. That I called to cancel and return the remaining product well within the 30 days. 2. If Hydroxatone had worked for me and I had decided to keep both jars my credit card would have been charged on Jan. 17, 2010 $69.00. So why again was my credit card charged $139.00 on Jan 4, 2010? I plan to find out and will let you know. But for now - BUYER BEWARE

Posted by Lori on 2012-07-31:

DO NOT BUY THIS STUFF OR TRY THE "TRIAL OFFER!!" Well, too bad I didn't see this site before I got screwed by this company!! I got the trial offer for $1.99 and then my life fell apart and I lost track of the days and didn't cancel within the 30 days. SO yeah, I screwed myself too by not doing it in time. THEN I received another shipment, called, cancelled, returned the product and they still billed me. I was told I would get a credit back but Michaela on the phone just told me that I would not get a credit that it was for the first shipment!! So I am out $140 for crap!! This company if perfect if you have money to waste and don't care, go ahead and order it! BUT if you think it's too good to be true then yeah it is! As for the rep that works for these crooks, congrats, I hope you feel good about the lies you tell and the attitude you give people when we cancel, return your product and still have our money stolen from "your" company! Sure some people order things out of greed and then there are those who truly believe the lies you try to sell!