Hydroxatone Complaint - Hydroxatone's Free Offer Is A Setup - Beware!
SACRAMENTO -- I saw an ad for 30-day risk free trial of Hydroxatone anti-aging cream and decided to order it. The person I spoke to said they were also offering a free travel publication that included coupons and bargains, so I told them to send it. I was told I would be only be charged for shipping and handling. (I was naive' enough to think I would receive a small amount of the cream to use for 30 days and could make a full order if I liked it.)
I received 2 large jars of the cream. An insert explained that I needed to return the jars within 30 days or I would be automatically billed $69.95 for the cream. I knew I didn't want to pay this amount for ANY anti-aging cream, so I immediately called the company on 6/24/08 and cancelled my account. Fortunately, I read several complaints online about this company's tendency to continue billing customers and claim that they didn't receive the returned jars. So, I paid extra to get a "Delivery Confirmation" receipt from the post office. I sent the jars on 6/28/08 and confirmed through the post office that they received the jars on 6/30/08.
Well, you guessed it, a charge for the cream was billed to my account on 7/28/08 which I am now disputing. In addition, 2 publications, "Easy Saver" and "American Leisure" appeared on my account with bills for $16.95 each. When I called to ask who they were, the person told me I signed up to receive the magazines (which I never received) when I ordered the free trial of Hydroxatone cream. Fortunately, she refunded the charges.
This is such a scam! Don't fall for it.