Sears Complaint - Grease On The Car, Missing And Broken Lug Nuts, No Call
JANESVILLE, WISCONSIN -- Now after going back 5 times to this place, Sears auto Center, in Janesville Wisconsin I feel something needs to be said. I took my Grand Prix to sears on Tuesday, they had everything all set, I came back after work and nothing was done on my car, and they didn't even bother to call and inform me. They didn't do work because my rims have a locking stud on them, so I took it back Wednesday and they did the work. I again picked up my car, paid $321.98 for the service of two new tires, oil change, front end alignment, and an air filter. I was in a hurry to get home, I looked at my car when I got home and there was greasy hand prints on my trunk where they shut it and a greasy hand print on my front fender and my special instructions of having new tires in the back and old ones in the front were not followed either. I wasn't impressed to say the least.
I took it back, they wiped off the grease, then I talked to the General store manager and she deducted 10% off my bill for the inconvenience. I took my old tires out of the trunk to dispose of them and I saw there was a broken lug nut and stud just sitting there, after looking around I saw I was missing a stud and a lug nut, off one of the tires they changed! Irritated again, they said they would replace it but it would take a day and they were still going to charge me to fix it!!! I was not informed about this and am still irritated. I told them that I was not waiting a day and I'm having my mechanic fix it and I'm going to bill sears. The General manager said that was fine. I took it to my mechanic and when he took off a lug nut cap cover thing, another lug nut came with it by hand!
So it turns out I only had 3 lugs on there out of the 5. Unsafe practice, I'm not laughing and neither will they. I hope I don't keep finding things wrong that shouldn't be. Among other things I wouldn't go here again if they paid me. I understand that my car isn't brand new or what not but would they rub greasy hands all over a new white Mercedes or Cadillac?? I don't' know what the difference is but I'm upset especially since they endangered my safety since I drive over 600 miles a week!