Vonage Complaint - A Class Action Lawsuit Should Be Filed Against Vonage
PROSPECT HEIGHTS, ILLINOIS -- In February of 2008 I tried to switch my telephone service from AT&T to Vonage due to insane monthly increases in service charges and managed to open up Pandora's box.
At Vonage's request, instead of me closing my account with AT&T personally, they said they would take care of it, they were unsuccessful. They say they sent me an e-mail to that effect, unfortunately the customer service agent took down the e-mail address I gave her incorrectly, which I found out much later. By the time I figured out all their blunders, spent hours on hold, after numerous calls and complaints to both Vonage and At&T, Vonage claimed my 30 days to cancel their service was up. For the better part of 4 months I was being charged by AT&T & Vonage for phone service simultaneously, even after many pleas with these companies to cancel my service.
Eventually I went to Wow Cable services, bundled my phone, internet and cable service together and got rid of both AT&T and Vonage, but not before Vonage auto debited my bank account for monthly fees, disconnect services and equipment that one of their customer service operators told me to throw away.
I believe what Vonage did was both unethical and fraudulent. I also hope that I can save as many readers as possible from the "phone hell" that these big corporations put me through.
Everyone should do themselves a big favor and keep a very close eye on these phone service terrorists, as they are nothing more than corporate pillagers and will not accept any responsibility for their mis-information, or unethical practices.
James C. Moore
Former Vonage & AT&T customer!