Ashley Furniture Complaint - Ashley Furniture In Hickory - Never Go There
HICKORY, NORTH CAROLINA -- Me and my husband went to Hickory about 4 years ago with the intention of buying a living room set. Since we live in Europe, we were looking for a store where they do worldwide delivery. We found an Ashley furniture store in Hickory, where the sales person told us that they can deliver our furniture to Europe, so we paid immediately 50% of the total amount, $1500 dollars. They told us that they will contact us once the furniture arrived to their store. The call never arrived. So we started to make phone calls to the store, we could never speak to our salesperson,she was always with a customer... A couple of weeks later,when we were finally able to talk to her, she told us that they do not do worldwide delivery. So they kept the $1500 dollars, and we never seen our Ashley furniture. We also spoke somebody from Ashley Company, but they said that this store is independently owned, so they can not help us.
Basically what happened is that they stole our money. If I lived in the States, I would have gone to court already.
Company Response on 10/15/2009:
Our store has researched all the documented information on this complaint filed. Our store finds no customer or any deposit that supports the complaint. If the customer will contact our store and this complaint can be proven to be true we will gladley refund any monies owed.
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