Shoe Pavillion Complaint - Returns

Review by ulla on 2008-08-13
PORTLAND, OREGON -- I went to buy two pair of shoes from the Shoe Pavillion - I asked if they could be taken out of the box, so I could fit them in my backpack (I wanted to leave the shoe box there). I was told that I would be unable to return the shoes if I didn't have the shoe box (never mind that I would have the receipt)

Never the less I chose not to do business with them. After all I can spend the 70 dollars elsewhere.
Comments:6 Replies - Latest reply on 2008-08-13
Posted by heaven17 on 2008-08-13:
Why is it so unusual or unreasonable to expect the original packaging when making a return? Most stores require this.
All you had to do was accept the box. Problem solved.
What an odd complaint.
Posted by Anonymous on 2008-08-13:
Portland, Oregon, a backpack, a new pair of sneakers, 70 bucks and a complaint. Goes with the territory, my friend.
Posted by Anonymous on 2008-08-13:
I used to work in the shoe department and it is a huge pain to return shoes without the box, even if you have the receipt. The box has the UPC number which is required to restock and resell the shoes. When a return is made without the box, a new tag has to be printed and a generic box has to be made and tagged. We used plain white boxes which made the shoes that much more difficult to locate in backstock, and to resell on the floor. Nobody wants to buy a pair of Nikes or Adidas that are not in the original box.
Posted by sarahnkrystal on 2008-08-13:
Yup, I worked in a shoe store, and we didn't have access to plain white boxes, so we had to keep the shoes behind the counter and wait for someone else to decide that they didn't want their box, then take Sharpie and color all over the UPC for the shoes, and print out a new label which is really small and didn't scan half the time. The ink would smudge and you couldn't read the numbers, but you could only enter the UPC to sell the shoes....long story, but it makes things more complicated for everybody. So I would tell the customers that asked if they could leave the box, that the shoes were final sale. If they came back I would return them, but most didn't.
Posted by Anonymous on 2008-08-13:
If a person buys a new pair of shoes, tries them on, walks around and makes the decision that they look good and feel good, why would they want to return them?
Do you have to have the box in case they fall apart a month down the road due to a defect?
I wish I had a pair of shoes. Then maybe I'd have something to complain about.
Posted by thover on 2008-08-13:
Box is part of the item. So for you to be able to return it you must have the original packaging and this goes for other stuff as well like computer parts. So I always keep those boxes until the warranty ends.

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