Ashley Furniture Complaint - Just Keep Driving By Ashley Furniture...
CHAMPAIGN, ILLINOIS -- I ordered FR furniture and a TV stand from AF. When I called to check on my order status and delivery I was told my order "just came in" and I set up a delivery date/time. Day of delivery, no TV stand. I was told it was expected to arrive that afternoon. I waited a week and called, to be told again, "it just came in". So delivery was scheduled two days later between 3 and 6pm. At 6:30 I called the store and was told it was on Truck 2 and they were delayed across town, but they would definitely be delivering my TV stand that evening. It didn't arrive. I called the next day and was told by the delivery manager that he would check on it and call me right back. An hour and 10 minutes later I called HIM back. He informed me that I shouldn't have been told my TV stand was on a delivery truck because it was damaged and wasn't scheduled for delivery. When I asked if there was anyone who worked there that was capable of picking up a telephone and performing some act of customer service he had no response. I then requested a full refund of my purchase price. After putting me on hold for 2 minutes he said they would waive the restocking charge. Restocking charge on a damaged piece of furniture???
When I asked how long it was going to take to get a check in the mail, he indicated I should have it by the weekend. Six days later I have no refund check. I called today and was told that the owner "only signs checks on certain days of the week." Well, this started last Thursday and today is Wednesday...so apparently the owner doesn't sign checks any day of the week! I had already filed a complaint with the BBB and informed the person on the phone of that. To which, she asked why. Ummm...I'm a consumer, you're a retailer, and you've been using my $ for two months and I have nothing to show for it but a horrific experience and enough sunshine blown into a certain body cavity to give me 3rd degree burns. Maybe the "owner" signs checks between 4:01 and 4:02 on Wednesday afternoons. I expect I'll have a check in the mail by THIS weekend, but we'll see.
I, personally, will never step foot in an Ashley Furniture store again. It's painfully clear now, after reading and hearing similar complaints, that Ashley Furniture management invests much more time in training their staff to mislead and just bold-faced lie to customers rather than provide them/leave them with a positive buying experience. There are alternative furniture retailers. You might pay a little more in some cases, but dealing with a reputable, trustworthy company is worth it. Don't be the one who buys from Ashley and wakes up one day to find out they're out of business and you're in line with thousands of other folks who aren't going to see even 10% of their money back in their pockets. Just don't go there.
My new FR furniture will rarely be used, which is a good thing because I have this sneaking suspicion that my vehicle with 100k miles on it will likely be functional and usable years after this furniture.