Delta Airlines Complaint - Flight Cancellations
I was booked on a return flight from Boston Logan to Reagan National Airport in Washington DC on Monday afternoon, August 11. I had made and PAID FOR this reservation months ago and checked in for the flight early on Monday morning. No problems were indicated at that time.
When I arrived at the airport and tried to check my bag for the flight, I was told it had been cancelled due to "Irregular operations" and that I was booked on a flight the *following morning* at 8:45 am. This was at 4 pm in the afternoon. They offered me no accommodation, no reimbursement, NO NOTHING.
I refused to accept this and was subsequently placed on Standby for the 6:45 pm flight to DC. I checked my bag for the flight after being assured there were 10 open seats on the plane and I was 7th on the standby list.
After waiting several hours to board the flight, I was told it was delayed an hour. This happened twice; the last time the story was that the plane was there, but the crew had to be flown in from Baltimore and were on their way. Needless to say, 15 minutes before this flight was supposed to take off, it was cancelled and this time the excuse was "weather".
That was a complete lie. Although they were displaying a radar weather map showing stormy conditions all up and down the east coast, I checked online with my phone and saw the REAL weather radar map and the entire coast was clear of storms, not to mention that I called my son at home in the DC area and he told me it had been beautiful weather all day. This after several plane loads of people had been stranded in Boston for NO reason whatsoever; weather was NOT a factor in this complete screw-up.
Other airlines were flying in and out of Logan the entire time this was going on; Delta was lying to us all and refusing to provide any explanation or compensation for our difficulty.
On top of that, they refused to return my checked bag; the agent at the counter told me that if she tried to get it back to me it would "screw everything up". I was wearing contact lenses and the case and fluid AND my back-up glasses were in that bag, so I had to spend the entire night wearing my lenses, trying not to doze off. This amounts to torture, in my view.
It is obvious Delta is not capable of running an airline efficiently or providing even the most basic of services to its customers and I will never fly with them again. I am telling everyone I know this story in the hope that they will be able to avoid a terrible experience on this two-bit operation.