CitiCards Complaint - Late Fee Not Waived
FAIRHOPE, ALABAMA -- I received a phone call from collections for CitiCards. Turns out I had not received a billing and I was past due $59 on my account, which I have had since 2003. I, of course, paid the total balance immediately. I called CitiCards to ask that the late fee be waived since they failed to send me a billing statement, or for whatever reason I did not receive a statement. They would not waive the $39 late fee so I closed the account. I have a very high credit score and have always paid my bills on time. This is poor service for CitiCards not to waive a one time late fee, particularly based on the fact I have had an excellent payment history for five years.
Poor business practice and I do not expect CitiCards will be around for long with there poor propensity for customer service.