Liquidation.com Complaint - Suspended For Not Complaining?
WASHINGTON, DISTRICT OF COLUMBIA -- A couple months ago I purchased a lot of computer parts on Liquidation.com
The seller screwed up and sent me something that was worth about 3 times as much as the stuff I had originally purchased. I did not say anything because there is nothing in the rules of their site that say you have to file a dispute if you receive the wrong item.
Well two months later they suspend my account. I try to log in but it gives me a number to call. I call the number and that transaction was the reason they suspended my account and the rep gave me two options: (1) I could have them send me a bill for the merchandise I received or (2) he could give my name and number to his manager. I did the second option but have yet to receive a call from his manager.
What really sucks is I purchased probably 50% of my inventory from sellers on Liquidation.com and now I am unable to use their site anymore. They did not allow me to create a second account either.
ALSO, about two hours AFTER they suspended my account I won two auctions. They keep telling me to log in and pay or I will be charged a $200 cancellation fee on EACH auction.
Email support is pointless, they respond to EVERY email you send them with this: "We are sorry for this inconvenience, if you have any more questions please call buyer relations" and they give you the phone number.