Ferrero Dodge Complaint - Fraudulent Advertising And Rude Sales Manager
LOVELAND, COLORADO -- Ferrero Dodge in Loveland, CO had a sales tag hanging in the window of a Dodge Durango that had all the features we were looking for. The sales tag listed the price of the vehicle minus a $9,000 discount and then the new sale price of the vehicle.
Took it for a test drive, after the battery was jump started and the wasps nest was removed from inside the passenger side door. Loved the way it drove and all the fancy features in the interior so my husband and I sat down to talk business with the sales person. Turns out the advertised "discount" on the sales tag is actually several rebates, one of which we have to own another Dodge vehicle to qualify for and finance through Chrysler. Someone educate me, since when is "discount" synonymous with "rebate"? Because I didn't know they meant the same thing or at least they do to Mr. Ferrero and his sales team. We were already pre-approved at a good rate by our bank so we had no plans on financing through Chrysler especially after seeing the ridiculously high rates they offered us (we have good credit, college educations, stable jobs, and never declared bankruptcy so what's up with the lousy rate Chrysler?).
We refused to finance through Chrysler and asked, again, for the sale price listed on the vehicle. Then the sleazy looking sales manager came out and everything went to pot. He refused to give us the advertised price unless we financed through Chrysler at the higher interest rate. "This is fraud" my husband said and immediately the sales manager became defensive and denied fraudulent behavior (gee, you think he knew he was guilty?). Things only got worse from there and we walked out without a new vehicle.
Upon returning home we immediately got online to search for Colorado laws and state statutes on fraudulent advertising. Sure enough there are two state statutes and two auto dealer rules that should protect us from what we experienced at Ferrero Dodge. So who enforces these laws and rules and why are these dealers still doing this and getting away with it? It's no wonder all the American auto manufacturers are struggling so much. When you look at the economy and then add sleazy sales practices and dishonest sales managers it no wonder their sales are down.
We've filed a complaint with the Colorado BBB and contacted Chrysler (but they couldn't help us because the dealers are independently owned). So now I'm telling everyone I possibly can not to do business with Ferrero Dodge and watch out for their sleazy sales manager.