Continental Airlines Complaint - Poor Service, Delays, Damaged Luggage
CLEVELAND, OHIO -- I recently traveled from Cleveland to Honolulu with my grandson on Continental Airlines. The initial flight from Cleveland to Houston was over an hour and a half leaving, according to the gate agents, as the plane was being checked for structural integrity due to a lightening strike the night before. This inspection should not have been done at the gate as it made several of the passengers uneasy.
We would have missed the connecting flight in Houston, but that flight had been delayed due to weather.
I purchased both tickets at the same time, stated that I was traveling with a child and I fully expected us to be seated together. I had to argue with the gate agents in Cleveland to make this happen on both outbound flights.
After boarding the flight in Houston we sat at the gate for over two and a half hours. Once again, there was a problem with the plane.
When we picked up our luggage in Honolulu some sort of grease or oil was smeared on my new luggage and I managed to get the substance on my white slacks. Needless to say, I was unable to get the gunk off my slacks and the luggage is ruined. The slacks are in the trash and I have yet to decide what to do with the luggage.
The return trip was no picnic either. When we arrived at the gate the plane was waiting. At boarding time the gate agents announced that the plane was being returned to the hangar for service. More than three hours later the plane returned to the gate but we were nor boarded. Finally, after repeated questioning from other passengers, the gate agents announced that there was no flight crew. The plane was over four hours late leaving Honolulu, so we missed our connection in Houston. I was seated next to my grandson on the overnight flight from Honolulu to Houston, but not on the flight from Houston to Cleveland. By the way, the rebooked flight from Houston to Cleveland was also late leaving.
There was an intoxicated gentlemen at the gate in Honolulu. He was questioned by one of the gate agents and much to my dismay and the dismay of several other passengers, this man was permitted to board the plane. He managed to get himself in the wrong seat and had further obnoxious drunken words with the flight crew when they tried to get him in the correct seat. Thankfully, he fell asleep soon after takeoff and was quiet the rest of the flight.
Three planes with problems, four late flights and general frustration with the seating and delays will make me think twice before flying Continental again. In fact, the new word, staycation, is sounding better and better all the time.