U-Haul Complaint - Do Not Give Uhaul Your Money! They Treat You Like Dirt!
A brief summary incase you don't want to read the whole story:
i paid for a trailer from nj-wa, it broke down, we paid for a truck for the rest of the way. U-haul didn't give us our money back but offered us a $50 gift certifacate for the next time we use them. I will never use them again, ever! everyone treated me so rudly, the worst customer service.
My last experience with U-Haul was so bad….and I’m so pissed and got ripped off, but there is nothing I can do about it…other then pass on the info so other people won’t let it happen to them.
My wife and I relocated from NJ to WA, we rented a trailer to tow with our car, we had to buy a trailer hitch around $500, it seems the trailer was already broken but we didn’t know it. We found out in SD, the badlands….when the whole axel was grinding with springs and wheels was smoking and almost caused a huge accident. They kept us out there trying to find a tow truck in the middle of nowhere. Then they wanted us to stay so a mechanic could look at it and try to fix it, there was no way they could fix it there on the side of the highway. So we had to contact other locations, try to work something out, we drove hours to the closest location, the manager was so unfriendly and treated us very badly, like we were inconveniencing him! So we decide to not use the trailer anymore and want to instead pay the difference for a truck….we’ll we had to drive two more hr’s to another location to pick up the truck.
Now here is the worst part, they say these two transactions well be completely separate, and we won’t give you a discount now, so you can get all your money you should when you get to your final destination. I agree to this. And pay another $1200 for a truck and tow for my car.
When we get to WA, I try to get in touch with someone to help me, and I go around and around, talking to people in SD then to people in NJ…everyone I spoke to were not helpful and straight out rude…the worst customer service I have ever experienced. I send in complaints through the website, and it all goes to the same people that were rude to me!
So my big problem is I paid for a trailer from wa-nj….it broke and didn’t make it to wa, but I still paid for it, they offer me $50 gift certificate…I say no way, I want the amount of money from sd-wa refunded to me…after I explain everything again she says we’ll give you $150 back…
I spent around $2000 and get back $150 and the worst treatment…
DON’T USE U-HAUL!!! DON’T GIVE THEM YOUR HARD EARNED $$!!!!