Vonage Complaint - You Can't Win with Vonage
POOLER, GEORGIA -- I decided to cancel my Vonage account on 8/14/08. What a hell! their CSR's are so rude, almost like talking to a wall at times and they have no clue what their job description means, unless that part was left blank by Vonage. Something I have noticed about Vonage since my 2 1/2 hour hell with them.
1. They will never let you speak to a supervisor.
after asking the CSR 20 times to let me speak with a supervisor, she put me on hold and them came back saying "All supervisor's are in a meeting".
2. They will automatically get in your checking, credit card account and STEAL money from you.
3. Apparently, Vonage does not have a SET FEE for cancellation because every single complaint I have read has different fees ranging from $75-$199.
4. Even after you cancel, Vonage seems to keep STEALING money from people by taking unauthorized debits from people's accounts.
So what do we as consumer's do to stop such a hellish company as Vonage? I don't know besides, what I am doing now. But I can recommend everyone to write to their local news about their ordeal with Vonage, Speak out! Let's really put a dent into this so called, Save You Money Company.