T-Mobile Complaint - Horrible Customer Service & Still A Broken Cell Phone
SAN PEDRO, CALIFORNIA -- Evening,
I just received a pre-typed generic letter from Yvette Truehill @ Customer Relations saying that I lied about the damages caused to my phone without herself even looking at the phone, O-yea I forgot your employee at store# 8649 in San Pedro California looked at the phone for 30 seconds and made the decision for her. In short the letter said T-Mobile would not exchange it for a new one. I will once again say that any damages done to the phone were caused by T-Mobile prior to me receiving the phone.
I find it to be unacceptable for T-mobile to accuse me of any damages that have been done to the phone. This is typical big corporation trying to bully the small working man and I'm sure no one at T-Mobile is losing any sleep over this matter. This is probably more of a joke and makes one good laugh for the unprofessional staff there but for most of your customers we work very hard for our money not so you can throw it out the window. Whatever happen to companies admitting when they have made a mistake and rectifying the situation.
Big corporations have lost touch with the common man and this is just one more example of that.
Sent: Mon 8/11/2008 2:49 PM
Subject: RE: Consumer Feedback
Here is T-Mobile # *** *** ****
From: Executive Response (ECR)
Sent: Sun 8/10/2008 11:57 AM
Subject: RE: Consumer Feedback
T-Mobile has received your email to Mr. Robert Dotson President and CEO
of T-Mobile USA, Inc. ("T-Mobile").
To properly review the concerns please provide the account number and/or
mobile. Once T-Mobile has received the account information we will
review the customers concerns and contact the customer to address those
T-Mobile looks forward to working with you.
T-Mobile USA, Inc
Executive Customer Relations Specialist
Office of the President
Sent: Friday, August 08, 2008 9:13 PM
To: firstname.lastname@example.org; email@example.com; Martinez,
Jennifer (ECR); Customer Care Redirect to KANA; Customer Care Redirect
to KANA; firstname.lastname@example.org; email@example.com; Dotson,
Robert; Customer Care; firstname.lastname@example.org; Cruz, Tamara; Media
Subject: Consumer Feedback
The following review has been posted on My3cents.com. The consumer
requested a copy be sent to you.
If you need to follow-up with the consumer, please contact them at
* * * * * * * * * *
To whom it may concern,
I recently upgraded to the NOKIA 5310 cell phone at your
T-Mobile store #8649 in San Pedro CA,Last Wednesday 7/30 the backlight
stopped working after a flight to Seattle WA. Today Wednesday 8/6 I went
back to the T-Mobile store #8649 in San Pedro where I was told that the
moisture indicator showed the phone had gotten wet. This is 100% not
true; there has never been any contact with any liquids to my phone. Is
it possible this phone was returned by another customer and recycled
back to the shelf? Or maybe one of the employees used it for demo
purposes and it got wet. But I know for a fact that any water damage
caused to my phone was not done while in my possession.
I was now being told by the rude employee "Employee Name" I
believe this was his name or something close). That I would have to buy
a new phone because water damage is not covered what water damage??
There was no water damage! The phone actually works fine just the
backlight will not turn on. The employee was of no help, he was rude,
insulting and made a comment that the backlight would still work if I
didn't get it wet. Are you kidding me?? The phone never got wet!! This
is just unacceptable as far as I'm concerned. So I left the store and
called the customer service number where there was nothing they could do
except give me a fax number to send a complaint. A fax number??
This is the absolute worst service I have ever experienced in my
life, I have been a loyal customer for 10 years (7 years with T-Mobile)
& (3 years with voicestream before they changed the name) I just spent
$85 to upgrade to a phone where the backlight doesn't work and agree to
a two year contract And this is how I'm treated. I will be canceling my
service through T-Mobile if this situation is not handled in a more
professional and timely manner then it has been so far. If I could
please have the phone number to the corporate office and any names or
email addresses in which I could forward my complaint to I would greatly
appreciate it. Thanks for all your time.
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