Australasian Relocations Complaint - Goods shipped by Australasian Relocations stuck in Tilbury
My son and his family are caught up in this mess. The ship he was informed his goods were on is due to dock in Tilbury this weekend, however there is a major problem in that the forwarding agent appointed by AR understandably refuses to deal with it. In an effort to find some sort of solution I contacted a forwarding agent in Tilbury mainly to ask for advise. Keith, the guy I spoke to was extremely helpful and contacted the shipping company who confirmed that the ship is due and the container carrying the number we have is indeed on board. He then went on to contact the AR appointed forwarding agent who confirmed that due to non payment by AR he would not be dealing with it and he further informed Keith that there is already a container from AR sitting on the docks at Tilbury which nobody will touch.
Keith's company, Total Forwarding are able and prepared to sort out this mess but everyone must understand that any money paid to AR to get their belongings to their final destination is now lost, at least until the administrators have done their job, but all concerned must be realistic and accept that the likelihood of getting anything back is slim to say the least, therefore Total would charge you for their services, but at least you would get your possessions back!
In order to have the containers released to Total it is necessary for the shipping line to obtain authorisation from the administrators, Lawler Partners, Sydney +61 2 8346 6000. The contacts at Lawler dealing with this are Gavin or Dee.
If anyone affected by this feels that Total can help them I suggest that they put pressure on Lawler to give authorisation to Total as soon as possible. Lawler have nothing to lose in doing this.
Anyone wishing to discuss this or needing more information can contact me at tim.radcliffe at btinternet.com or mobile