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Victoria's Secret Complaint - Bad Service / Shady Policies / Rude Operators - Horrible Employees
Horrible Employees - Complaint
MEMPHIS, TENNESSEE -- I had an incident with The Victoria's secret store at the Oak Court mall in Memphis, Tennessee. My friend bought a shirt which did not fit her. she exchanged this shirt and got me a more expensive shirt in place of her old one. I paid her $54 cash for this shirt. When I tried the shirt on, I realized the arms were too short for me. I decided to just return the shirt and get my money back. As soon as I took the shirt to the counter the manager had an attitude. She examined it like you would if you were digging through a trash can. She then told me it was "dirty" and couldn't be returned. The shirt had not been worn. It was even still in the original bag - I only tried it on. I do have a pug and there may have been a pug hair on it- but it certainly WAS NOT damaged! The tags were in tact and the receipt showed that the shirt was purchased less than 48 hrs before.
I asked her to call the store manager. The store manager authorized her to only give me $21.85 in cash and the rest on a gift card. Apparently, the FIRST receipt is required to get a full return. Who knows that? When you return something, the new receipt states your return. Furthermore, MOST people do not buy things with the intent to return them, so why would you ask for a stack of receipts? In the past, a receipt is just a receipt- but this lady was hell bent on not helping me. She glared at me and talked down to me as if I were an insignificant problem that she did not have time to deal with. You know how people talk slow to you like you are impaired?
My issue is not the money- but the PRINCIPLE. Had she nicely explained things to me and apologized for the inconvenience I would have called it a day. She had to make her power known. She then told me she did not know the corporate phone number or address. She gave me a customer service number which I called today. The first lady I spoke to was equally if not more rude than the employee. She also talked down to me. When I asked to speak with someone above her, she replied, "You can't speak to the president of the company." I asked her if that meant she was the vice president. She cut me off and transferred me to lingerie. The lady I talked to in lingerie was extremely nice and helpful. She is sending me a check in the mail and she apologized for the attitudes of the other employees. I just have to wonder- does VS train new employees to be nasty to customers? Is it a job requirement?
I had two nasty ones in less than 24 hours. I have shopped with VS for over 15 years. I am very disappointed with this behavior and I will never spend a dime with them again. My mother and aunt are cancelling their Angel accounts right now.
I asked her to call the store manager. The store manager authorized her to only give me $21.85 in cash and the rest on a gift card. Apparently, the FIRST receipt is required to get a full return. Who knows that? When you return something, the new receipt states your return. Furthermore, MOST people do not buy things with the intent to return them, so why would you ask for a stack of receipts? In the past, a receipt is just a receipt- but this lady was hell bent on not helping me. She glared at me and talked down to me as if I were an insignificant problem that she did not have time to deal with. You know how people talk slow to you like you are impaired?
My issue is not the money- but the PRINCIPLE. Had she nicely explained things to me and apologized for the inconvenience I would have called it a day. She had to make her power known. She then told me she did not know the corporate phone number or address. She gave me a customer service number which I called today. The first lady I spoke to was equally if not more rude than the employee. She also talked down to me. When I asked to speak with someone above her, she replied, "You can't speak to the president of the company." I asked her if that meant she was the vice president. She cut me off and transferred me to lingerie. The lady I talked to in lingerie was extremely nice and helpful. She is sending me a check in the mail and she apologized for the attitudes of the other employees. I just have to wonder- does VS train new employees to be nasty to customers? Is it a job requirement?
I had two nasty ones in less than 24 hours. I have shopped with VS for over 15 years. I am very disappointed with this behavior and I will never spend a dime with them again. My mother and aunt are cancelling their Angel accounts right now.
Comments:
Posted by Principissa on 2008-08-15:
I've never had an issue with VS. But then I've never had to return something. I'm shocked that they treated you like this in the store, the phone reps on the other hand, I can believe. My sister ordered out of the catalog and they sent her a shirt in the wrong size, it was like pulling teeth to get them to help her return it. They were rude beyond belief.
On a side note though, and I am not trying to be rude, but if I ever went into a store and found an item I wanted to try on with dog hair on it, I'd be a little grossed out and wonder if my bras and undies were previously used before I tried them on.
On a side note though, and I am not trying to be rude, but if I ever went into a store and found an item I wanted to try on with dog hair on it, I'd be a little grossed out and wonder if my bras and undies were previously used before I tried them on.
Posted by dianec1 on 2008-08-15:
Hi Princi! I found a great store for bras, etc. It's called Soma. They are not in every city, so check it out on Soma.com. They have always treated me well, no hair of any kind on anything I've ever tried on and the on-line operation is also very good (when I don't want to drive an hour round-trip--which has become way more important in light of the gas prices).
Bella, the best revenge is to find a better place to shop.
Bella, the best revenge is to find a better place to shop.
Posted by Principissa on 2008-08-15:
Hi Diane! How are you? I'll check them out. I have a really weird size and the only place I've been able to find a comfortable bra is VS. Thanks for the link! I'll check them out. :)
Posted by dianec1 on 2008-08-15:
Princi--They have some good fitting, very attractive items and I have been very happy since discovering them. Also, they have had some good on-line sales. Their return policy is great too.
Posted by cherpep on 2008-08-15:
My mother-in-law swears that she can only find bras that fit her in London, Ontario (we live in Michigan). My husband keeps teasing her it is because she is originally from Canada and therefore has Canadian breasts, and only Canadian bras with fit. She agrees, and doesn't know he's kidding.
Posted by Principissa on 2008-08-15:
LOL cherp! Diane, I will definitely check them out. So far I can see the prices are very reasonable, and they carry my size which is even better. How close are they in size to a VS bra? Should I buy a size smaller or get a size bigger?
Posted by bellapug02 on 2008-08-15:
Thank you for your comments! Princi- I totally agree with you on the dog hair thing, but to clarify- it was like one or two single hairs on the bottom sleeve of a sweatshirt. I actually pulled them off myself in front of the saleswomen. I it were on a bra or underwear- I'd be totally grossed out! My issue was really just the attitude, you know? I work in cosmetics retail and I have to take back very expensive eye creams that are 3/4 used and I must smile while doing it. I have people buy items only to get free gifts and then return items. I am ok with this. I choose to work in this environment and though its frustrating, I know to wait until I'm in a private area to show any miniscule of irritation- because it's my job. I also agree with the comment about shopping elsewhere. I absolutely will. Thank you all, again.
Posted by Principissa on 2008-08-16:
I know exactly the attitude. I've dealt with it while I was helping my sister return her catalog order, and there is no excuse for it. Like I said, I'm in shock from the attitude you got in the store, and I mean that. I've never personally had an issue with service in a VS store. Find out the name of her district manager and don't call, but write him/her a letter. You don't talk to people the way she talked to you.
Posted by newsgirl0215 on 2008-09-09:
i've had similar experiences myself- the people on the phone are just awful- ugh i get my stuff either online or somewhere else!
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