Victoria's Secret Complaint - Bad Service / Shady Policies / Rude Operators
MEMPHIS, TENNESSEE -- I had an incident with The Victoria's secret store at the Oak Court mall in Memphis, Tennessee. My friend bought a shirt which did not fit her. she exchanged this shirt and got me a more expensive shirt in place of her old one. I paid her $54 cash for this shirt. When I tried the shirt on, I realized the arms were too short for me. I decided to just return the shirt and get my money back. As soon as I took the shirt to the counter the manager had an attitude. She examined it like you would if you were digging through a trash can. She then told me it was "dirty" and couldn't be returned. The shirt had not been worn. It was even still in the original bag - I only tried it on. I do have a pug and there may have been a pug hair on it- but it certainly WAS NOT damaged! The tags were in tact and the receipt showed that the shirt was purchased less than 48 hrs before.
I asked her to call the store manager. The store manager authorized her to only give me $21.85 in cash and the rest on a gift card. Apparently, the FIRST receipt is required to get a full return. Who knows that? When you return something, the new receipt states your return. Furthermore, MOST people do not buy things with the intent to return them, so why would you ask for a stack of receipts? In the past, a receipt is just a receipt- but this lady was hell bent on not helping me. She glared at me and talked down to me as if I were an insignificant problem that she did not have time to deal with. You know how people talk slow to you like you are impaired?
My issue is not the money- but the PRINCIPLE. Had she nicely explained things to me and apologized for the inconvenience I would have called it a day. She had to make her power known. She then told me she did not know the corporate phone number or address. She gave me a customer service number which I called today. The first lady I spoke to was equally if not more rude than the employee. She also talked down to me. When I asked to speak with someone above her, she replied, "You can't speak to the president of the company." I asked her if that meant she was the vice president. She cut me off and transferred me to lingerie. The lady I talked to in lingerie was extremely nice and helpful. She is sending me a check in the mail and she apologized for the attitudes of the other employees. I just have to wonder- does VS train new employees to be nasty to customers? Is it a job requirement?
I had two nasty ones in less than 24 hours. I have shopped with VS for over 15 years. I am very disappointed with this behavior and I will never spend a dime with them again. My mother and aunt are cancelling their Angel accounts right now.