Charter Communication Complaint - Charter has a Monopoly!
BOONE, NORTH CAROLINA -- I just moved back to Boone, NC to finish my degree. I am exactly 1 week free of cancer, as I had major surgery last week in Charlotte. I also am a single mother. I was sure that one of the ONLY things I would never have to worry about during my transition to a new home would be Cable! I was very wrong!
First, I contacted Charter and created an account for service. After they were extremely rude, I decided to cancel the service before they ever even came to my home to set up. I chose to go with another service instead, which I have actually never dealt with before. By the way, they have been very patient while trying to resolve the issue at hand.
There is a box outside of my complex that has a lock on it. The cables INSIDE the box belong to the Homeowners Association. Charter has REFUSED to come out and unlock the box, claiming that it is their property and they will NOT come out to unlock the box due to a "competition issue." This has been a series of phone calls for 4 hours!!!! Upon speaking to the owner my roommate learned that if they do not come out and unlock the box the only other option is to cut it off. This is RIDICULOUS!!!! I never would have thougt that I would even need to be dealing with an issue such as this. PLEASE beware.
Charter Communications...trying to have a Monopoly in Boone? I think so. It's not fair and it isn't right. I highly advise anyone reading this to think about whether you want service from a company such as this or whether it's really more worth it to refuse their unspoken claim to be the only option in this wonderful town!