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Bloomex Complaint - Bloomex Sucks! - Everything

Review by Bloomex SUCKS on 2008-08-15
CANADA AND US -- Wilted Flowers From BloomexMy Fiancé sent me flowers at work for our first anniversary, when I opened the box they were all wilted, brown and had a rotten smell that my co-workers complained about!!! This horrible smell lingered in the office for a few days. We sent them an e-mail, because they do not accept complaints over the phone and they wanted to charge him $10.00 for a pick up fee!

DO NOT order from this company, this was a huge damper on our special day and they didn’t try at all to rectify their mistake. VERY poor quality product and service.
Comments:4 Replies - Latest reply on 2013-04-30
Posted by Anonymous on 2008-08-15:
A pick-up fee? Throw the things out and tell your fiance' to maybe go through a LOCAL FLORIST next time.
Posted by Bloomex SUCKS on 2008-08-19:
Hey, thanks for the comment. His credit card company said they would refund the entire amount and that they are very used to customers complaining about Bloomex. The Better business Bureau reported 253 complaints in the last 36 months!!!!!!

See for yourself…

http://ottawa.bbb.org/WWWRoot/Report.aspx?site=146&bbb=0117&firm=26205
Posted by JessBeam on 2008-10-08:
If the flowers wreaked so bad, why in the world would you keep them in the office for days or am I misunderstanding you? I've never heard of flowers being shipped that would be so badly rotten upon arrival as to stink up and office. I have placed orders through Bloomex for work and personal, through work, the flowers arrive in beautiful condition and our partners always thank us graciously. Personally, I have sent flowers to my aging grandmother in a different province (Manitoba). I have never received any complaint. I would say that I am lucky, but having ordered multiple times, I would say you are just an unlucky one to have received such terrible flowers. I know Bloomex is working on satisfying past clients with their issues. You should try and contact their new pr person, she is doing a good job at rectifying issues. Sorry to hear of you problem :(
Posted by Mark on 2013-04-30:
Bloomex suck. They left dead flowers out in freezing after delivering a day late. No courtesy call, no lnock at the neigbours door. No service. Crap company.

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