Vonage Complaint - Ironic You Can't Get Through On The Phone To A Phone Company?
LOS ANGELES, CALIFORNIA -- I signed up for Vonage and after the trial 3 months I wanted to cancel. I called numerous times being on hold from 1 hour to finally 1 hour and 47 minutes! I timed it. When I finally got through they told me I had to call back in 7 days to cancel. I told them I had to hold on for so long and they said "oh well, you have to call back". I called back and had the phone on speakphone for 2 hours!!!! I am not joking... I had a timer timing it. No one ever picked up and I got knocked off and had to recue on the line. I was livid.
I asked them for a paper bill and they said they could not generate a paper bill. I told them I wanted to pay them off with a check and they would not accept a check. My bankcard got reissued with new information and they wanted the new information to keep charing me. I denied them access and they now have put a delinquency on my credit file. THEY ARE LIARS AND SCUM! If you use them your insane!!!
BE WARNED. ONCE SIGNED UP YOU CAN'T GET OFF THEIR SERVICE! THEY HAVE NO OPERATORS TO TAKE YOUR CALLS... THEY DEPEND ON YOU JUST LOSING PATIENCE AND HANGING UP !!!! I TRULY DESPISE THEM.