Knology Informative - The Oxymoron That Is Knology Customer Service
HUNTSVILLE, ALABAMA -- I am in an area of Huntsville, AL where Knology has a "monopoly", and we aren't allowed to have Comcast (slightly laughable given the service and customer support I've received, I'd assume it's two high school kids running this setup from their mom's basement). They are robotic and inept on the phone and Technical Support reps are just hateful. I'm no idiot (and it doesn't hurt that my fiance is an IT/Tech specialist) so for them to ask me, "Have you turned the box off?" is kind of insulting. No, douche bag, my DVR stopped recording so I just picked up the phone right away without trying anything that would require common sense. Needless to say my "HD" cable box has been replaced four times and their cable menu display looks like a DOS program from the 80's. Oh I miss you Time Warner!
The people that answer the phone for my area sound like they were picked up from the Methadone clinic, or are still wearing their high school cap and gown. "I am now going to access your account ma'am." "It may take 1-2 minutes for me to pull up your account information". Picture these being said by the robot from Short Circuit and you've got your Huntsville, Alabama Knology professional!
I called to inquire about a simple fee that was going to begin on 8-15-08 and the representative said, "M'am that fee doesn't affect you." Not trusting Smarty Pants, I said, "Fine. Out of curiosity, what is the fee for? I just want to be prepared if I do see an extra $5.00 on my next bill." He then said, "Well you'll have to read me this note on your bill for me to tell you." Thanks Captain Obvious, but I can figure it out on my own. You are telling me that fee won't apply to me, but you don't know what I'm talking about? This is the kind of sad human interaction I've been experiencing with Knology since I moved to Alabama.