Best Buy Complaint - Horrible Service!!
DENTON, TEXAS -- Our TV has broken now for the fourth time! The bulb on the TV continued to bust and Best Buy refused to place our TV because it was only the bulb. So finally when it broke for the 5th time they checked the TV for some other reason why the bulb might be busting. They finally realized our Light engine was broken and that they would need to order the part. I talked to the service dept that best buy sent out to our house and they requested our TV be replace considering it had broken so many times and because the part was going to be very expensive to replace. They called back a day later letting us know that the part we needed was no longer made and that there were not other parts that would work with our TV. I called up to best buys customer service to see what now could be done b/c the part was no longer available.
Best buy then told me that they didn't even have that info and they would have to get back to me. So later on I had to call again hearing nothing and they told me that the part was available through another vendor and that they would overnight it since we have had so many problems. I called back the next day expecting my part to be in and the part had not even been ordered yet. I got in contact with another manager and they told me again that the part was not available and he put in a request to get it replaced. Then I called the next day to check status and they told me that the part had been ordered and that it would take 8 days to get the part in. I have been lied to several times by several supervisors up at best buy and we have gone so long with out our TV. This has gotten to the ridiculous point. Since when is it ok for Customer Service supervisors to lie to there consumers?
The names of the supervisors are [snip]. Supposedly they are not allowed to give out last names. I have never been treated so horribly by a store. After this is over we will never go back to best buy again! They were not even able to show me in the warranty where it said they were not able to replace my TV.
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