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Read Comments (11)
The Houston Chronicle Complaint - Late Delivery Of Newspaper On Weekends
TOMBALL, TEXAS -- Service is not the greatest during the week, but the service for delivery of newspapers on the weekend is atrocious!
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11 Replies -
Posted by gloriahickerson on 2013-04-24:
I am at the end of my patients with the chronicle. I have submitted so many complaints, yet nothing seems to work. My paper is scheduled to be thrown by 5:30 am. When I leave for work at 6 or 6:30, my paper may or may not be there, That's 30 to 60 minutes AFTER the scheduled delivery time!!! I am so tired of calling customer service because I just get the SAME OLD LINE "WE'RE SORRY" ....WE'LL ADD ANOTHER DAY TO YOUR DELIVERY!!!! I DON'T WANT ANOTHER DAY ADDED TO MY DELIVERY !!!!!!!!!!!!!! I WANT MY PAPER ON TIME!!!!!!!!!!! YOU DON'T SEEM TO HAVE A PROBLEM RECEIVING MY " PAYMENT" !!!!! WHY DO i HAVE SUCH A PROBLEM WITH MY " ON TIME DELIVERY"?????????? AM I TICKED OFF AGAIN???????..... YOU BET I AM!!!!!!
Posted by kay lockwood on 2013-06-10:
I called about no delivery for monday. They threw one but it was Sunday's which I already had. Thanks alot. I tried calling and just got their computer.
Posted by marygrimmett on 2013-06-30:
We have missed out paper five times and I've called every time and was told one would be delivered that same day. Guess What. No Paper, but I am still charged with it. Getting real tired of this crap.
Posted by Peggy on 2013-07-02:
I'm tired of not receiving the TV Weekly which I pay for. It's happened several times and I have called and complained and even asked my deliverer this past Sunday to make sure the guide was in the paper. He still gave me one without the guide. I want my money back. I will buy a TV guide at the store or just use my guide list on the TV.
Posted by Robert Bonin on 2013-10-13:
We have atrocious service in the Fairfield area and you can never contact anyone
I have never understood why they don't fire the people responsible.
Posted by don ginzel on 2013-10-28:
I wish I could offer assistance but can't. Today, Monday, once again we missed a delivery. Reported it by 6:30, promised delivery, didn't happen, reported again. Now we are promised delivery of the Monday paper on Tuesday. Just what I want. Second day delivery of a second rate paper. Lived 20 years in Dallas, have experience more delivery problems in the last one year than the previous 20 --- and the Dallas Morning News was, or is, a much better paper. I guess us old guys will just have to read it online, which I hate.
Posted by leon aurelio on 2013-11-14:
I did not received my subscription today nov..14, 2013. I might cancel my subscription for this kind of service.
Posted by SHELLY HEWETT on 2013-11-17:
i have not got my papers the past two weeks!!! not happy at allllll....
Posted by Donald Harvey on 2013-11-27:
Have complained constantly at no avail, paper is late 3 days out of the week and sometimes no deliverly, no deliverly to day. I called and was told paper would be delivered the next day. Thats a big help. Please adjust and credit my account at least 20%, had to go and buy a paper today. Thanks for nothing.
Posted by Bobbie Clark on 2013-11-29:
Today is the second day this week that we did not receive a paper. When you call they say they will have one delivered - but no one ever comes out with a paper. I quit the Chronicle for over a year because of this problem before. Looks like they still have the same problem
Posted by Scott C. on 2013-12-08:
Cypress Area delivery service is horrible. Late every day. Missed paper numerous times. Have called and no one at Chronicle or local distribution will contact me. Chronicle obviously does not care.
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