Northwest Airlines Complaint - Unethical business practices of NWA
HOUSTON, TEXAS -- I paid for a trip from Houston to Montreal on Northwest Airlines but had to cancel it because of a family medical emergency. I asked for a refund, but was given a credit instead. I subsequently was never able to use the credit, so I asked for a refund again. It was denied. I appealed. The appeal was denied. I offered a compromise. The compromise was rejected. The basis for the denial was that the credit had to be exercised within a prescribed time period or was lost. The bottom line is that NWA took nearly $1000 of my money against my will and returned nothing for it. This is stealing.
I don't know whether this was legal but I can tell you with conviction that it is unethical. Think twice for conducting business with NWA.