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Amigo Energy Complaint - Amigo Energy Sucks and Worst Customer Service - Electric Provider
Electric Provider - Complaint
AUSTIN, TEXAS -- As many of us that had the misfortune of being transfer from NPC to Amigo; we just got screw big time. Not only they were late in sending statement but also increase the rate to .2419 from .129 (NPC Rate). They charging me of 9 days of service a fee for not exceeding the 500 kwh usage. Let me bend over and just @#$$ me. There customer service needs an overhaul. It is a joke. You wait for ever and "if you want to leave a message"; it just put you on hold again.
Please, please don't use Amigo Energy! Go somewhere else!
Please, please don't use Amigo Energy! Go somewhere else!
Comments:
Posted by ShellieT on 2008-10-28:
They sent my bills to the address that I had transferred from. I did not get a bill till it was forwarded through the mail and by then it was the same day that they were going to disconnect service. I called the worst customer service in the industry to explain they were sending my bills to the wrong address. They informed me that the they could not do anything to reverse the disconnect. They told me I had to go to a check cashing place to pay the amount owned. I guess that would have worked out but the place to pay my bill did not open till 10am and my electric was disconnected at 9am!!! It took them 28hrs. to reconnect electric that I had paid for the day before.
I have had this company providing electric since May, it is now Oct. and the only bills I am receiving are disconnect notices. I called to see if I could change the due date by 3 days due to pay schedule and surprise surprise they can not do anything.
This company will not work with you at all. This electric company has got to have the worst and the most unprofessional personnel I have ever dealt with!!!!!
DO NOT USE THIS COMPANY FOR YOUR ENERGY NEEDS!!!!
I have had this company providing electric since May, it is now Oct. and the only bills I am receiving are disconnect notices. I called to see if I could change the due date by 3 days due to pay schedule and surprise surprise they can not do anything.
This company will not work with you at all. This electric company has got to have the worst and the most unprofessional personnel I have ever dealt with!!!!!
DO NOT USE THIS COMPANY FOR YOUR ENERGY NEEDS!!!!
Posted by James2020 on 2008-11-25:
Hello everyone,
I have complained to the PUCT and the BBB regarding Amigo Energy. I have also contacted Amigo in regards to my problem, which are the same as a lot of yours (late billing, price gouging, problems with customer service, etc.). I am getting in touch with a Class Action attorney to see if we have a case any further. Please contact me at amigoclassaction@yahoo.com if you would like to be included in this class action.
Regards and good luck!
James
I have complained to the PUCT and the BBB regarding Amigo Energy. I have also contacted Amigo in regards to my problem, which are the same as a lot of yours (late billing, price gouging, problems with customer service, etc.). I am getting in touch with a Class Action attorney to see if we have a case any further. Please contact me at amigoclassaction@yahoo.com if you would like to be included in this class action.
Regards and good luck!
James
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