Time Warner Cable Complaint - Terrible service - Cable, Internet, Phone
CLEVELAND, OHIO -- Recently I moved into a new home. I contacted Time Warner Cable to install cable, high speed internet, and digital phone. The technician was here for approx. four hours and at the end of that time I still had no phone. After collecting a check for $209 from me he advised that I would be contacted the following day once the phone was up and running. The day passed and I finally called at around 6 pm to see what the problem was.
Over the course of five hours I was on hold for approx. 120 minutes total, directed to 6 different representatives who I had to explain the situation to each time, and disconnected twice. Finally at 11 pm with the situation still unresolved, I was advised that I would be contacted by a "level 3" technician who would correct the problem. The following day no call in the morning. I called again and explained the situation to an additional 2 representatives and was advised they would call back. When I asked to speak to a supervisor, none was available. I received a call back a few hours later telling me to unplug my fax machine. I do not have a fax machine. Finally by 6 pm while at my son's football game I received a call that they had corrected the problem. I let them know it didn't really matter.
I purchased Direct TV and have a better package for the television - went with AT & T for phone and internet. This was the worst customer service experience of my life - I really thought I was being punked. Do not subscribe to this company!!