Wal-Mart Complaint - Pleasanton, CA Walmart Tire Service
PLEASANTON, CALIFORNIA -- My wife took our van to Pleasanton Walmart to have four new tires installed. Their service department stripped the lug bolts on one of the rear wheels and had to replace them. First they tried to tell my wife that the dealer had stripped them but that they would replace them at no labor charge as long as she paid for the bolts. She spent 6 hours waiting for them to get new ones and install them, then had her come back a second day because they were short one the first day. The second day she was there over 2 hrs before they were finished and the service manager got an attitude because she got tired of waiting. 8 hrs to get 4 new tires plus charging her an additional $38.00 for the replacement parts they screwed up.
Needless to say we won't be doing ANY business with ANY Walmart again. You would think that with all the negative publicity that Walmart has had that they would work on keeping customer not loosing them. Good luck to anyone who does business at Pleasanton Walmart, I'd stay away from the tire department.