Autowise Toronto Airport Complaint - Unscrupulous Business Practices
Beware Autowise. Document your promised rate, insurance information and KEEP IT WITH YOU WHEN YOU BRING THE CAR BACK or they'll jack your rate.
Although we confirmed our booked rate when we picked up our car, when we returned the car, we were told the price was $200 more! Thankfully, I had a copy of our confirmation email to prove the point. THEN the clerk said "Well you don't have unlimited miles. I will charge you for your mileage." Again, I used our confirmation to prove the point that we did have unlimited mile. THEN he said "Well you paid for extra insurance and that's the difference" so we pulled out a copy of our rental agreement noting that we had declined all coverage. "Well you're not covered so you must pay extra," he said. "Yes we are covered," I said, producing a copy of our insurance card. "You have a copy of this," I added, pointing the the photocopy stapled to the papers in his hand.
ON and ON this went -- somehow I remained calm and polite as the clerk pulled out every possible unscrupulous business practice. By the time we got out, I felt like I needed a shower from all the slime.
Oh and the advertised 'free airport shuttle' was not provided, in either direction. False advertising, as icing on this bitter cake.