Samsung Informative - Samsung Lies
I bought a Samsung mp3 Player from Best Buy the day after thanksgiving. Over two months ago it had a problem. I sent it into the Samsung repair place and they fixed it fast and sent it back. Some how the mp3 player got lost. I contacted UPS and they said to contact Samsung. Samsung setup a trace and didn't contact me when the trace came back saying it was left on my door step. I called them back and they had to setup a new trace. It has been over two months since it was "left on my door step". After many many calls to the management to try to get this resolved, I got a phone call on my home phone after asking to be called on my cell. The person ,Sean, that called said that UPS told them that I signed for the package. When I got that phone call I called UPS to find out who signed for the package and found out that not only was the trace not complete yet, but the information that she had was that the package was just left on my door step. I thought to myself, how could UPS say that I didn't sign for it, but Samsung is saying that I did.
I called Samsung the next day and they still send me around and around without any real answers. That call was around 8-5-08 and today 8-10-08 I still have no response. I have not received my mp3 player and I am getting tired of the run around.