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Barrister Global Network Services Informative - An Extremely Poor Company To Rely On When You Need Your Computer Repaired

Review by brokedown on 2008-08-18
LOUISIANA -- This is the second home PC that I have been attempting to get fixed through our Office Max warranty. Office Max has the company BARRISTER GLOBAL to service these warranties. The thing with this company is that you can't get past their Tech. Support people to get anything fixed. They give you nothing but the run a around and they certainly can't comprehend the words " I have already tried to download any new drivers available", "I have tried a different monitor", "Yes, I have tried the system restore/recovery" and the list goes on. They are entering the information you give them into a computer system and they read from the screen what it "might" be. Folks, this just isn't a bad dream with this company and this warranty, it is a nightmare that never ends. I fully believe that they don't intend on fixing it for the long haul. They fix it for the time being.

My advice to anyone who is dealing with this same company and the lack of getting their PC fixed by them is to demand to talk to an account manager or someone in upper management. I also urge everyone to spread the word about these so called warranties and this company that our Commerce Commission needs to investigate.
Comments:2 Replies - Latest reply on 2009-04-01
Posted by madconsumer on 2008-08-18:
they do have to use a list to figure out what it is. i would ask you the same questions. since it does not appeasr to be harware related, they are only trying to trouble shoot it.

did they offer for you to bring it in?

explain what issue you are having, and maybe someone here can help.
Posted by qltymgr on 2009-04-01:
Barrister employees approximately 20 in-house technical support agents who are on hand to assist technicians and customers via telephone. Their goal is to provide a one part/one trip fix for the repair in question. We utilize the latest training methods and our in-house technicians participate weekly in on-going training sessions to provide them with hands-on repair scenarios to better acquaint them with the kinds of problems technicians and customers may experience. We also utilize vendor provided help desks to further support our technical team whenever there is a need.

Our in-house technicians are monitored on performance and evaluated on trips and parts per fix on the calls where they are involved. This insures that they are motivated to provide the very best off site technical support available.

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