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Evercom Billing Services Complaint - Evercom Is A Ripoff - Telephone Service

Review by crystal26 on 2008-08-18
STATESVILL NC, TEXAS -- For a long time I have been paying them for phone service to the locally detention center to talk to my son. You can put $50.00 at a time on the phone and they charge you $6.95 for a service fee every time you make a payment over the phone. For a long time I was putting $56.95 every other day on his account. I would call and check on it every day also. Then I would get a message that his account was overdrawn for anywhere from five to seventy five dollars and to get more service I had to pay whatever they said had to be paid so he could call again. They also said if he had calls that did not go through or that were not more then 5 minutes long that they would reimbursed for them and that never happened.

I know he didn't use all the calls that I paid for. There were calls going to a fax machine which I do not have and if they want to the answering machine they charged us for them even if nobody accepted them. That is wrong. I finally had the calls billed to my phone company and Evercom still cuts the phone service off and made me pay extra for the calls.according to the phone company he should have 300.00 for 90 days. However after 2 weeks they claimed he had used $225.00 and the phone company said he is only used 162.00 in a month. I am paying both the phone company and Evercom for the same calls I think Evercom just needs to be shut down they are a ripoff.
Comments:1 Replies - Latest reply on 2008-08-19
Posted by madconsumer on 2008-08-19:
sounds like your son is not being truthful. someone has to be using the minutes.

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